Customer Service Data Entry

DeBora C. Graham

Phone: 336-***-****

Email: *********@*****.***

Objective: Dedicated individual with extensive customer service background and skills with the commitment to apply problem solving skills to resolve problems for customers on a timely basis while working independently. And to secure a position that will utilize my experience, and proven abilities, as well as allow challenges and growth.

Work History

February 2007-February 2017- Sears Operations Center High Point, NC

Position: National Customer Relations Customer Resolution Advocate

Job Responsibilities:

Appropriately responds to and follows up on customer written correspondence, calls, e-mails, received by Sears involving customer satisfaction. To provide assistance to customers who contact Sears with problematic situations. It is necessary to act as liaison between the customers and the business and respond to any inquiry, complaint, problem or compliment. Must independently analyze the situation, interpret policy, use good judgement skill within and outside policies, to determine and execute effective and satisfactory resolution processes. Negotiates a fair agreement (non-monetary)that benefits both the customer and the company. Efficiently works with data entry systems, and screen navigation enabling access to customer striving to handle all customer contacts at the point of contact. Meets deadlines to ensure customer satisfaction. Adhere to company policy procedure, code of conduct and ethical guidelines. Fully document all customer contacts in the computer system.

January 1998-January 2007- North Carolina A&T State University

Position: Assignment Processor/Customer Service

Job Responsibilities:

Entered student information on Residential Management System via data entry and Excel database. Compiled and submitted a weekly report to my supervisor reference work completed. Assisted with composing the Policies and Procedures manuel for my specific area. Processed all incoming and outgoing mail. Lead Customer Service staff member for numerous internal and external callers which consisted of students, parents, faculty and staff. Provided 100% customer service and office support.

Education:

1978-1981 North Carolina A&T State University Greensboro, NC

Special Skills or Training

Microsoft windows 98-2014, Internet Explorer

Knowledge of Excel

Attended several Fred Pryor Seminar Workshops on Excellent Customer Service

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