Customer Service Engineering

Nick Roberts

** ******** ****/********, ** *****

724-***-****; ********@****.***.***

Professional Objective

Seeking career in engineering industry to apply skills learned in and out of the classroom.

Education

Bachelor of Science in Engineering, expected May 2017

Concentration: Mechanical Engineering (ABET Accredited),

Robert Morris University, Moon Township, PA

Current GPA. 3.5 (Member of Dean’s List)

Relevant Coursework

Fluid Mechanics, Statics and Strength of Materials, Engineering Graphics, Thermodynamics,

Dynamics, Heat Transfer, Circuits and Electromagnetics, Engineering Materials, Machine

Design

WORK STUDY

Worked in the engineering workshop at Robert Morris University as an attendant learning about and writing procedures for the different machines and helping various students with their projects

Computer Skills

Engineering software: AutoCAD, Inventor, Solidworks

Other Software: Microsoft Excel, Word, Power Point

Work Experience

Dick’s Sporting Goods, Tarentum PA

Customer Service Specialist: May 2016- present

• Provided great customer service to enhance the reputation of the store

• Helped in daily operations throughout the store

• Handled the daily deposits and assisted management in money handling operations

• Assisted in the training of new employees

Deer Lakes High School, Cheswick, PA

Junior Varsity Boys Volleyball Coach: 2014-2016

• Motivated players to reach their ultimate potential

• Organized daily practices and learned to deal with conflict within the team

Shop’n’Save, Russelton, PA

Stockboy: Summer 2013

• Followed directions in order to keep food fresh and shelves stocked

• Assisted customers in finding items

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