Customer Service Sales

JANYCE GREENBLOTT

**** ********* **** ● Miami, FL 33141

305-***-**** ● ***********@*****.***

CUSTOMER SERVICE SUPERVISOR ~ MANAGER

Highly motivated, self-directed professional with 10+ years of leadership and management experience, seeks to bring talent and vision to a respected organization that is focused on providing high-level customer service. Expertise in leading operations through strategic planning, process improvements, and business development. Proven history of results, including revenue generation, cost control, and brand positioning.

KEY STRENGTHS

Business Development ● Customer Service & Support ● Strategic Planning ● Marketing & Sales ● Process Improvements ● Relationship Development ● Training ● Team Leadership ● Communication Skills

PROFESSIONAL EXPERIENCE

EPICURE MARKET, Miami Beach, FL 2009 – 03/2016

Customer Service Representative

Answer incoming calls and customer inquiries, helping solve problems and provide information in a timely fashion. Collaborate with new and existing customers on the development of unique catering menus. Coordinate menu planning to ensure customer satisfaction. Cultivate, develop, and maintain customer relationships. Maintain company databases in order to ensure proper management of customer orders and returns.

FLORIDA INTERNATIONAL UNIVERSITY, Miami, FL 2005 - 2007

Coordinator - Continuing Education and Institutes

Contracted, negotiated and coordinated arrangements for conference services for continuing education programs and institutes, including facility rental, audiovisual services, catering services, and off-site arrangements and logistics. Assisted in the development and promotion of marketing materials.

Developed, designed and implemented non-credit seminars, workshops, conferences and professional education training programs.

Coordinated the successful delivery of Continuing and Professional Studies (CAPS).

NURSING UNLIMITED, INC., Miami, FL 1995 - 2005

Director of Marketing and Sales (2002 – 2005)

Directed the sales and marketing efforts for a leading provider of continuing education for healthcare professionals. Developed and implemented business development, sales, marketing and public relations to help in the acquisition of new clients. Identified opportunities for strategic alliances and partnerships that furthered business goals

Increased contract sales by 40% during director role.

Renegotiated and managed training contract for major utility, helping to generate revenue.

Developed marketing materials and integrated database to aid in providing low-cost market programs.

Previous Roles: Chief Administrative Officer (1999 – 2002); Sales and Marketing Manager (1995 – 1999)

EDUCATION

B.A., Northeastern University, Boston, MA

Contact this candidate