Customer Service Representative

JAILALL SAWH

*** ****** ****, ******* ** L*S *Y* C: 416-***-****, H: 905-***-**** acxzvr@r.postjobfree.com

Shipper/ Receiver/LeadHand

Resultsoriented professional with 15 years experience and demonstrated achievements in shipping, receiving,

manufacturing, and quality assurance. A strategic thinker with a talent for proactively optimizing operational

efficiency through business process and change management. Very solutions focussed and fostering an environment

of continuous learning.

CORE SKILLS

Restructuring Cost Estimation & Reduction ISO 9001 Implementation Inventory Management Logistics

Outsourcing Procurement / Purchasing Quality Control / Quality Assurance Scheduling Vendor

Management OSHA/ Regulatory Compliance Distribution Assembly Automation

Negotiation Process Improvement Team Leadership Feasibility Analysis

EDUCATION

Workplace Hazardous Material Information Systems (WHMIS) 2015

Certificate in Fall Protection Govt. of Ontario 2014

Certificate of Forklift License Counter Balance & Raymond Reach 2011

Certificate of Scissors Lift Venetor Crane Limited 2011

Certificate in Overhead Crane License Govt. Of Ontario 2014

QS 9000; Enhanced Environment Management 2008

Centennial College Electical, Supervisory, Computing 2003

Ryerson, Electrical Engineering 1 year program 1996

Collins & Aikman In House Training 1995

PROFESSIONAL EXPEREINCE

Shipper/ Receiver Customer Service Purchasing 2011 Current

Apolo Tool & Die, Woodbridge ON

Responsible to assess various distribution lines and suggest operational, system and process improvements, report

directly to the GM. Oversee team of up to 12 using mentorship and motivation. Consistently addresses customer

service concerns and queries in realtime and professional manner.

Selected Accomplishments:

Sourced out vendors with highly competitive prices and established contracts in order to purchase supplies at a

reduced rate. Results: Considerable savings of approximately 3540% through better negotiating of lower prices

for skids and cardboard boxes in bulk.

Accountable for entire departmental purchasing of up to $ 20,000 per month. Results: Well managed budget

numbers, never overspending but also with no compromises.

Implemented costreduction strategies by recycling of more than 75% of cardboard boxes and skids.

Accurately prepared customs/shipping documents and courier bill of lading of approx. $ 300,000 per week.

Customer Service Representative Receiving 2009 2011

United Parcel Service (UPS), Concord ON

Position involved liaisons with customers to address customer queries, concerns and complaints. Responsible for

resolving outstanding customer claims. Facilitated the scanning of all incoming mail (approx. 2000 pieces daily).

Jailall Sawh C: 416-***-****, H: 905-***-**** 2/2

Selected Accomplishments:

Providing immediate solutions for concerned customers regarding damage of goods while in transit. Results:

Always provided timely and satisfactory answers to both parties customer and insurer.

Trained new employees in mail sorting and receiving of about 500 packages per hour.

Result: Minimal errors and staff retention due to a sound coaching and care philosophy.

Shipping & Receiving 2008 2009

Lab_Equip, Markham ON

Responsible to assess various distribution lines and suggest various operational systems and process improvements,

reporting directly to GM. Overseeing teams of up to 8 persons. Accountable to perform cost analysis and improve

overall efficiencies. Completed customer invoices and provided professional customer shipment advise ( ASN) on a

regular basis.

Selected Accomplishments:

Audited monthly expenses of $ 3550 thousand per month using a cost analysis process.

Result: Ensured all money spent was justified and optimally used on a very consistent basis.

Liaison with freight trucks and courier companies resulting in developing and maintaining strong and reliable

business relationships.

Regularly transported heavy loads within the warehouse with zero incidents over entire tenure.

Shipper/ Receiver 2008

Geron Inc., Markham ON

Facilitated the preparation, wrapping and loading of items destined for shipment, in accordance with packing slips.

Involved in the operation of a forklift extensively and safely, transporting heavy loads within the warehouse.

Facilitated the loading and unloading of trucks to ensure efficient service

Fulfilled all customer invoices

Sent customer shipment advise accurately and efficiently

Liaisoned with freight trucks and courier companies in order to develop and maintain good business

relationships.

Shipper/ Receiver Leadhand 1994 2007

Collins and Aikman Plastic Company

Shipper/ Receiver:

Prepared, wrapped and loaded items for shipping according to packing slips.

Safely and professionally operated a forklift, transporting heavy loads within the warehouse.

Responsible for facilitating the timely loading and unloading of trucks to ensure efficient services

Completed and submitted customer invoices and provided customer shipment advise (ASN) to ensure the

accurately and efficient shipment of goods

Interacted with freight trucks and courier companies to maintain quality business relations

Team lead:

Promoted to team lead within 2 years of start

Trained and supervised 18 team members on how to manage daily challenges constructively and efficiently

Supervised the loading and unloading of goods, ensured items were handled with care and placed

accurately in the warehouse according to their description

Monitored inventory to keep the warehouse stocked on a regular basis

Oversaw the weekly and monthly inventory manually and computerized

Performed Forklift check list and maintenance

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