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Support Technical

Location:
KA, India
Posted:
December 23, 2016

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Resume:

JOB OBJECTIVE

I am looking for a challenging career in Information Technology which will help me in the development and refinement of skills. I am willing to work as a key player in challenging & creative environment.

WORK EXPERIENCE -Total Experience -2 years 10 Months Till date –December 2016

Experience : Assistant IT Trainee in Bosch ltd Kolkata(W.B), Currently working in Unisys Ltd– as an TSR supporting Unilever for last 11 months

ORGANIZATION

BOSCH Ltd. Earlier it was MICO in INDIA...worked for 20 months

Worked as an IT Trainee

Unisys Ltd .Bangalore –Presently Working as a TSR from Oct2015 till date …

ROLES & RESPONSIBILITY in Bosch ltd

MS Navision 2009(ERP)

(Training, Go Live & Support)

Go Live for New Customers

Data collection from new first trade customers. Company Creation in Navision, data upload, Day to day support for 130 online Customers for eastern region. Providing complete training of ERP NAV software to the customers.

Provide NAV Functional Support for Day to Day Issues and to End Users.

Functional Support on Inventory Module.

Functional Support on Sales and Marketing Module.

Functional Support on Purchase Module.

Functional Support on Financial Management Module.

Microsoft Dynamics NAV testing on Quality, complete support on Production to end user,Super user role making changes on requirement

SAP PCD(ERP)

(Material Master, Vendor Master, Purchasing Info Records, Sales,Financial)

Maintenance& Support

Monitoring the changes, working on PCD on Sales and Distribution Module.

Functional Support on MM Module.

Functional Support on WH Module.

Functional Support on SD Module.

Cloud CRM Tools

(Supporting on SalesForce1 Application)

Gathering details of Customers and creating user ID’s,

Complete support and providing training to the end user creating user id, setup and maintenance.

Other Support activities

Support as Admin for User Profile Management Tool.

Providing hardware (printer, laptop etc) and networking support.

Supporting Client side online order booking Web Portal (AP Web).

Supported on Asset (list of Asset) and User Management.

Creating User Manual and Training Documents for End Users

Ticket Handling and resolving Activity.

Conducting IT Security and Data Privacy Awareness sessions.

ROLES & RESPONSIBILITY in Unisys ltd

Roles( Working as a Technical Support Representative, Supporting Hindustan Unilever...India, Bangladesh)

Software Knowledge(Application)

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

Typically provides technical support for Internal and External customers.

Escalates complex problems to higher level of expertise within organization.

Responsible for providing the first-line of after-sales telephone technical support of hardware,

Operating Systems, sub-systems and/or applications for customers and/or employees

Knowledge of Ticketing tool BMC Remedy, Citrix, Active Directory, Vm ware.

IT SKIILS

C, C++, JAVA, ASP.net framework 3.5, SQL,ERP SAP,Ms Navision 2009,Cloud Based Salesforce

Certification

Certificate by HCL,developed a website on Online Shopping Using ASP.net

Certificate by Microsoft, Done 3 month Course on Visual basics

DBA Course

Oracle DBA.

QUALIFICATION

SCHOOL/COLLEGE

YEAR

MARKS

BOARD/UNIVERSITY

MCA

Management Institute of Durgapur

2013

83.7

W.B.U.T

B.sc Honors’ (Computer Science)

Michael Madhusudan Memorial College

2009

64

B.U

Class XII

BIDHAN CHANDRA INSTITUTE

2004

53

W.B.C.H.S.E

Class X

Guru Teg Bahadur Public School

2002

64

C.B.S.E

PERSONAL DETAILS

Date of Birth:

10th Nov 1985.

Father’s Name:

Mr. Biswanath Sahani

Religion:

Hindu

Nationality:

Indian

Language Known:

English, Hindi,Bengali.

Marital Status:

Unmarried.

Parental Address:

Agrani Street, “Sahani Bhawan” Benachity,Durgapur-13,Dist-Burdwan(W.B), INDIA

Current Address:

2nd floor-Rajendra kumarsy no-130/1,khata no -2, 65 Channsandra – Bangalore-67

About me...

I’m a responsible person with aptitude for hardworkwith the ability to deal with people. Ready to take challenges with determination to win over. A thorough team player having the tenacity to work patiently through any area for achieving the desired result. I am confident that my innovative results, focused approach and quick learning ability would make a significant contribution to the continued success of your esteemed organization.

Regards...Ajay Sahani Signature:

Place:

Date



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