CAREER SUMMARY

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.

SKILLS

Skilled in call center operations

Multi-line telephone operation proficiency

Adheres to customer service procedures

Strong problem solving aptitude

EXPERIENCE

Kelly Services Cleveland, Oh 9/16- Current

Receptionist/ A/P Assistant- Embassy Healthcare

Answer phones and transfer to correct party

Log checks in excel and prepare to send

Assisted central intake with new patients

AppleOne Temp Agency Ft. Lauderdale, FL 4/16-8/16

Bid Procurement- NNI Construction

Contacted contractors for jobs

Email contractors the specifics needed for jobs

Finding qualified contractors for projects, plumbing, electrical, etc

National Enterprise Systems Solon, OH 8/15-4/16

Collector

Effectively managed a high volume of inbound and outbound customer calls

Addressed and resolved customer complaints empathetically and professionally

Adheres to all applicable state and federal laws including the Fair Debt Collections Practices Act

Joseph, Mann & Creed Beachwood, OH 8/11-10/14

Customer Service Representative

Accurately documented researched and resolved customer service issues

Consistently met & exceeded answer and call time requirements with a 90% accuracy rate

Utilized multiple call center support applications to assist customers

Miss Pooh’s Childcare Cleveland, OH 2/09-12/10

Daycare Teacher Assistant

Provide full time care for 2-12 year olds

Duties included dressing, tutoring, preparing lunches, running errands

Assisted teacher in making lesson plans and helped children with schoolwork

Corporate Collection Services Cleveland, OH 5/06-12/08

Debt Collector

Managed multiple priorities and maintained effective results in a quota driven workplace

Locate and notify debtors of delinquent accounts by mail or telephone for payment

Negotiate credit extensions when necessary

Trace debtors to new addresses through Accurint, credit bureaus, or family and friends

Montgomery, Lynch & Associates Cleveland, OH 4/05-5/06

Medical Collector

Assisted customers with medical insurance coverage and billing issues

Managed customer calls effectively in a complex, fast paced and challenging call center enviornment

Maintained all medical and medical related documentation

EDUCATION

Cleveland Works, Inc., Cleveland, OH

Job Readiness/ Clerical Certificate

Cuyahoga Community College, Cleveland, OH

Call Center/ Customer Service Training Certificate

South High School, Cleveland, OH High School Diploma

Contact this candidate