Customer Service Windows Server

Rick Sullivan

678-***-**** *************@*******.***

QUALIFICATIONS

10+ years of experience deploying, upgrading, and maintaining Microsoft Windows systems including hardware, software, networks, databases, servers, workstations, virtual, and peripheral equipment.

Effective problem solving and troubleshooting skills.

Excellent customer service skills.

Superior ability to manage multiple projects simultaneously in deadline-driven environment. TECHNICAL SKILLS

Systems

Windows 2012, 2008 2003 Server, Windows 2000 Server and Workstation, Windows NT 4.0 Server and Workstation, Windows (8.1, 7.0, Vista, XP, 2000, ME, 98, 95, 3.11), VMware ESX 3.5 and 4 Software

Microsoft Exchange 2010/2007/2003/2000/5.5, SCCM, Symantec/Veritas Backup Exec and NetBackup, VMware vCenter, Citrix Client and Server, Microsoft Terminal Server, PowerShell, Symantec AV, TrendMicro ScanMail, Microsoft Outlook, Microsoft Office Suite

Hardware

HP Proliant and NetServer Servers, Dell PowerEdge Servers, IBM Blade Servers, Various HP and Dell Workstations, HP Printers, Cisco Routers and Switches, Avaya Management Switch Networking

LAN/WAN, DHCP, DNS, WINS, TCP/IP,SMTP, POP3, FTP, Telnet, IPX/SPX Certifications

MCSE, NT Server 4.0 A+ Certification

EXPERIENCE

2010-current Independent IT Contractor Atlanta, GA IT Contracting

Providing contract computer/server/network services to companies such as AT&T, Wachovia, FiServ, and SunTrust.

Mostly short term IMAC and BF.

Participated in 15 Windows Server 2003 to 2008r2 upgrades. Software and hardware.P2V

Participated in 25+ Windows Server 2008r2 to 2012r2 mostly File and Print.P2V and P2P

Supported several Data Centers with any hardware issues, Server, Routers, Switches, Autoloaders, varies manufactures. 2006 - 2010 IBM, Inc. Atlanta, GA

Advisory Technical Specialist

Maintained 1000+ Windows servers including 100+ Microsoft Exchange servers, 20+ VMware virtual servers, 150+ File and Print servers, 75+ Terminal Service servers, 60+ IIS Web servers, 60+ Domain Controller servers, 45+ SQL servers, 35+ Oracle DB servers, 20+ DHCP servers.

Maintained Active Directory of more than 185,000 objects including 2000+ servers, 25,000+ workstations, and 80,000+ users across multiple domains.

Remediated servers throughout the enterprise. Updated service packs, security patches, driver updates, and OS upgrades as well as other applications.

1997 - 2006 Delta Technology, Inc. Atlanta, GA

Senior Systems Engineer

Designed, Developed, and maintained 1000+ Windows server data center.

Provided 2nd level support for 70,000+ user environment.

Migrated 500+ Windows Server 2000 servers to Windows Server 2003

Migrated 60,000+ Microsoft Exchange users from MSX 2000 to MSX 2003

Completed multiple migrations and upgrades to Windows environment. EDUCATION

B.S. Industrial Engineering minor in Management and Technical Sales Southern Polytechnic State University Marietta, GA

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