Customer Service Technician
Resume:
LARRY JOHNSON
NASHVILLE, TN
37211
*********@*****.***
Education
A+ Certification, Tek Systems
** **** **************, ********* **** request
Apple ACMT Hardware/Software Certification
Certificates for Novell and MCSE training, Ameritrain
AAS Electronics Engineering Technology, ITT Technical Institute
West Los Angeles College, Los Angeles CA 1981 Electronic studies
Studying for Server+ exam
Experience
IT Support
HCA, September 2013 to present
Presently working for the Hospital Corporation of America data center, performing many duties to properly run and maintain the data systems infrastructure of a major corporation. Duties include many tasks such as tape systems, server and mainframe management, vendor assistance and the monitoring of critical systems using advanced monitoring software to ensure all network systems were operating correctly, efficiently and as designed. Work in a team environment with several other members communicating problems and or issues that require attention during shift transitions. Also utilize advanced ticketing software to document and track tasks as needed that are new or in progress to ensure their timely execution.
Electronics Technician
CTDI, August 2012 to September 2013
Worked as an electronics technician, repairing and troubleshooting communications systems for major corporations. Worked closely with engineers along with other team members to quickly repair these systems using advanced testing equipment to diagnose and determine a plan of action to ensure devices were repaired and returned to customers in a timely fashion. Worked in a high volume facility where quality and integrity were of the utmost importance.
Computer Technician
Bell Industries, July 2011 to August 2012
Functioned as a desktop/laptop support technician for students and faculty at Emory University. Serviced Apple, Dell, IBM/Lenovo and other major brands of computers performing everything from replacing logic boards to the complete reimaging of hard drives and maintenance.
Computer Technician
Unisys Corporation, June 1998 to July 2011
Functioned as a Dell customer service rep troubleshooting, repairing and configuring computers for many large and small companies’s throughout the Atlanta area. Computers included servers, laptops, printers and desktops and all other peripherals.
Computer Technician
Honeywell Corporation, January 1996 to June 1998
Functioned primarily as a customer service rep troubleshooting and configuring various types of computers and printers for many businesses thought the Atlanta area. Computers included IBM Hewlett/Packard, Dell and Sun Workstations.
Computer Technician
Century Computer Marketing, January 1987 to February 1993
Functioned as a technician troubleshooting, repairing and testing major brands of PC’s, modems, printers, monitors, and other peripherals. Refurbished non-functioning and used computer equipment for resale. Client included many nationwide companies and firms
Note: Gaps in employment are due to non computer related employment mostly in the electronics industry. These references are available upon request.
Additional Computer skills:
Microsoft Outlook, 98, 2000, XP, Vista and Windows 7 experience
Apple/Macintosh, OS X experience
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