JOHN P. QUINONES

CIO EVP, INFORMATION TECHNOLOGY

**** ******* ******* ***** *******, TX 75054 817-***-**** acxzm8@r.postjobfree.com linkedin.com/in/johnquinones1103 PROFILE

Strategic IT Operations Executive with expertise in program development, infrastructure operations and telecommunications. Proven performance directing information systems/information technology functions to generate substantial wins. Experience includes leading technology departments’ strategic and operational planning, executing enterprise-wide disaster & business recovery plans, and integrating automated methods for enterprise-wide collection and reporting of specialized performance data. Talent for identifying and cultivating strategic relationships between internal IT resources and partners. Reputation for fostering innovation while prioritizing IT initiatives to ensure adequate deployment and management of current and future IT systems across the organization.

IT Strategy & Operations

IT Project & Program Management

Information Security Management

Information Architecture

IT Project & Program Management

IT Infrastructure Design

Technology Integration

IT Service Management

Data Center Design & Operations

Enterprise Architecture

EXPERIENCE

COLONIAL COMPANIES 2012 to Present

CIO: Installed at this, 1 of the largest servicers of mortgage loans in the US, with a portfolio of $33B, to restructure entire IT organization to optimize support of SOA.

Orchestrated company’s 1st strategic information technology plan, ensuring ideal technological infrastructure to propel business growth.

Innovated and implemented strategy to raise systems uptime from 70% to 99.9%.

Directed full-scale overhaul of network architecture to include disaster recovery and mortgage servicing system. FIRST COMMAND FINANCIAL PLANNING 2002 to 2010

EVP & CIO: Recruited to this, the largest registered investment adviser with 285,000 military client families as CIO, and principally guided all aspects of IT operations. Articulated strategic technology vision and strengthened First Command’s long-term business / revenue growth opportunities. After a year, merited appointment to EVP. Built business development, marketing, and product management departments from ground up. Enforced IT policy and installed elite, high-performing technology team.

Steered market entry for Property & Casualty insurance vertical, delivering $2.55M+ in annual and renewal premium in less than 24 months.

Slashed $10M in expenses across all major projects; consistently delivered projects prior to scheduled timeline at an average of 10% under budget.

Reduced systems downtime from 50%+ to less than 1% in under 6 months by introducing a unique, yet collaborative win-win scenario for both the development and operations teams.

Championed complete architectural design of a SOA (service-oriented architecture) in the financial services arena that resulted in the distinctive InfoWorld 100 award in 2004 for excellence. BTRADE, INC. 2000 to 2002

VP, Operations & Product Management: Designated by executive leadership of this next-generation EDI provider to direct product management / development efforts during very worst period of dotcom era. Initially focused on formalizing policies and procedures, instituting standards, and constructing product development framework to diversify offerings and spur revenue capture. Scope further encompassed business operations, growth and overall performance, as well as quality assurance, distribution, professional services, data center operations, facilities and infrastructure, customer support and project management.

Orchestrated execution of a robust B2B application, which became a viable seller through its capabilities for allowing businesses across multiple verticals to share financial data in real time.

Established operational foundation and product management / delivery architecture that fueled the company’s overall success, opening the doors to a quite profitable acquisition. DEVRY UNIVERSITY 1997 to 2000

Dean, Computer Information Systems & Telecommunications Management: Appointed to overhaul CIS program and drive integration of 2 new program offerings (Telecommunications Management and Information Technology). Utilized

$7M annual budget to design all facets of the curriculum and hire instructional and administrative staff. Led full-scale promotion of the new offerings to prospective students.

Transformed the school’s meager technology offering (Computer Information Systems) from declining enrollment and a dated technology curriculum into one of its largest, most profitable offerings.

Managed programs to capture 66% of the school’s entire enrolled population (an increase of 20 adding more than $5.5M to annual tuition revenue.

Innovated the state’s first graduate with a B.A. degree in Telecommunications Management.

Increased student retention by 15% in 12 months, delivering increased revenue of 21%.

Garnered Ron Taylor Presidential Award for leadership and significant contribution to DeVry University. LABCORP 1995 to 1997

VP, Systems Engineering & Operations: Selected by this leading provider of medical laboratory testing and services to oversee IT operations and 4,000+ staff across 21 data centers in 6 major cities. Recruited and trained 200 HW/SW specialists within 1 year, to support development of robust systems engineering tool for national operations.

Captured $170M+ annual savings and positioned department to save an additional ~$800M after establishing consolidation plans to combine 21 data centers into 5 super-regional hubs.

Optimized service uptime from 70% to 97% with the revitalization of marginal units of 4,000+ personnel in extraordinarily short intervals, which also improved overall production, efficiency, and morale.

Improved customer service 75% while reducing system down time from 30%+ to under 2%. MILITARY

US ARMY

Lieutenant Colonel: Advanced through series of increasingly responsible roles, serving in all levels of government, as well as with numerous foreign governments and their military organizations. Held top-secret clearance. Provided strategic direction for some of the most technologically-advanced projects in support of the military with organizations in excess of 5,000+ personnel. Notable projects include the digitizing of the modern battlefield, virtual reality training and logistical factory-to-foxhole delivery. Directed all operations, logistics and administrative activities for largest combat aviation organization in US Army.

EDUCATION

M.A., Computer Resources & Information Management Webster University M.A., Human Resources Management Pepperdine University B.A, Pre-Law McNeese State University

CERTIFICATIONS

Lean Six Sigma

Executive Leadership Seminar Series, Harvard University

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