Mark A. Ruiz

*** *. ******* ****. *******, IL ***01

773-***-****

acxzk9@r.postjobfree.com

Profile

Results-oriented Information Technology professional with a successful track record in consistently achieving and surpassing organizational objectives through a dynamic combination of innovative approaches to problem solving, excellent communication skills and leadership abilities.

Experience

Creeden & Associates 10/12-9/16

Bensenville, IL

Annual Salary -$66,000

Full-Time Employment (40+ hours weekly)

Help Desk Manager 10/14-9/16

Lead a team of professionals in providing customer service to clients.

Participate in most phases of projects, from advising on specification requirements and limitations to helping project managers define the problems

Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution.

Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.

Report system failures to supervisors, leads and programmers and provide operational information to assist in resolving technical issues.

Cultivate and manage client relationships with customer service departments for over 30 manufacturers.

Developed and implemented departmental policies and standards desk manual for Help Desk employees which increased employee productivity, professional development and retention.

Reestablished and strengthened Help Desk’s reputation with National Sales Force (30+ sales representatives).

Created baseline metrics to measure against effectiveness of Help Desk personnel.

Help Desk 10/12-10/14

Primary tier 1 support for National Sales Force.

Provide customer support services for clients.

Research and evaluate problems and provide feedback in order to produce documentation on problematic.

Diagnose and resolve technical issues both internally and externally via the telephone or in person for Manufacturers.

Safe-Air/dowco 01/08-10/12

Cicero IL

Annual Salary- $35,000

Full-Time Employment (40+ hours weekly)

Purchasing Manager

Sales

Complete daily quotation requests from product representatives.

Advise product representatives on product changes to include: new pricing, new design attributes.

Provide accurate cross reference information vs. competitor’s products.

I.T. Administrator

Ensure network is backed up daily.

Troubleshoot computer issues for employees.

Create new user profiles to include: email accounts, accessability, and grant permissions.

Advise on acquisition of new hardware/software.

Provide support for online pricing software.

ACCESS Community Health Network 12/00 – 06-06

Chicago, IL

Annual Salary-$42,000

Full-Time Employment (40+ hours weekly)

Marketing Manager 05/03 – 06/06

Initial six month marketing success for the Maywood Clinic led to patient overload and request to decrease marketing efforts in order to better manage patient care

Established new marketing area, Melrose Park, solidifying the first linkage with the assistance from the physician on staff

Implemented monthly, electronic departmental activity reports and created annual plans for all major events such as health fairs and back to school campaigns

Managed eight Community Representatives and their respective territories

Created a referral form to better understand and evaluate major event impact given Community Representatives’ areas of responsibility

Reestablished and strengthened ACCESS Community Health Network’s reputation by attending more events, implementing new and improved ideas, in addition to allocating resources towards areas with demonstrable results

Responsible for handling overflow from eight Community Representatives’ corresponding to forty-five clinics, at time of employment

Community Representative 09/02 – 04/03

Enhanced community outreach in the Chicago metropolitan area offering ACCESS services to the Latino population

Established two monthly linkages with community organizations in addition to attending four monthly community meetings in a six month time period

Prepared monthly activity reports including marketing materials presented at specific events, event type, number of attendees, topic of presentation and other team member or departmental participation

Patient Benefits Counselor 03/02 – 08/02

Introduced all ACCESS services and uninsured policy to new patients and evaluated financial eligibility of current patients

Completed KIDCARE/MPE and sliding fee applications

Recuperated over $5,000 monthly in five month period

Tattoo Removal Program Coordinator 12/00 – 02/02

Doubled service area for tattoo removal program, exceeding one hundred monthly referrals and specializing in Latino neighborhoods

Established relationships with Cook County Adult Probation and Judges, creating a self-sufficient program

Self sufficiency led to doubling the services offered to participants by matching, one to one, the number of purchased tattoo removal services by Cook County Adult Probation

Program success also lead Cook County Judges to make tattoo removal services part of some offenders’ probation conditions

Education

B.S., Computer Information Systems, Specialization in Information Systems Security, March 2007

DeVry University, Addison, IL

Military

United States Marine Corps 05/91 – 05/95

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