Human Resources Management

DOLLY MI LLER

Orlando, Fl *****

407-***-**** • *****.******@*******.*** • http://linkd.in/165Dry6 Human Resources /Organizational Development & Effectiveness/ Talent Management A high performing HR/OD/LD strategist with over 18 years of industry related experience. A senior leader with extensive experience in Organizational Development, Talent Management and Training, providing solutions to improve organizational performance through customized interventions and strategies. Focused on consistent quality and a desire to innovate the daily operations of the corporate culture that will impact business results of gaining buy-in at all levels, identifying a strategic H plan and enhancing employee knowledge and skill based competencies. CORE COMPETENC I ES

Human Resources Talent Management Change Management Business/ Cultural Awareness Organizational Development Performance & Training Communication Interpersonal Skills PROFESS I ONA L EXPER I ENCE

Independent Consultant in Strategic Human Resources and Organizational Development 2015-Till day

Provide organizational consulting to companies in the Caribbean focused on strategic human resource management, talent management and organizational effectiveness by designing creative, practical and sustainable solutions for my clients. Manages the alignment of strategy, structure, business processes and behavior to build effective corporate cultures. Human Resources Director- AES Dominicana – Santo Domingo, Dominican Republic 2006 – 2015 Lead all human resources related programs and strategies, from recruitment and talent management initiatives to organization training and development programs. Managed talent differentiation framework for Dominican Republic and talent management processes for Caribbean and Central America region. Counsel and coach managers on employee related issues and promote an engaged and positive culture.

Developed a technical competency model and implemented indicators to measure effectiveness and efficiency, which enhanced training processes and resulted in 95% attainment of selected KPIs.

Created and managed the Latin American Talent Review process and an executive succession planning program, emphasizing individual development plans and organizational accountability for three levels of management.

Implemented a comprehensive talent management process to link selection, performance management and development of candidates to appropriate competencies and success measurements.

Introduced an integrated motivational and work balance life program that enhanced performance, drove a 24% in Trust Index and positioned the company as a top employer within the Caribbean and Central American Region.

Generated enthusiastic, above goal participation for “Doing Business” a newly launched internal educational program, as well as across-the-board praise for program quality and for achieving 48% training cost savings.

Developed an incentive / specialized compensation program that closely aligned with corporate guidelines and ensured market relevancy and competitiveness of total compensation packages. Dolly Miller • 407-***-****• *****.******@*******.*** Human Resources Manager- Itabo, S.A. – Santo Domingo, Dominican Republic 1999 – 2006 Lead development and implementation of human capital strategies. Managed recruiting, outplacement, engagement and training programs. Oversaw performance management, individual development planning and learning experiences. Designed and managed employee relations, internal communication and social responsibilities initiatives.

Established and led the company’s first-ever performance management process and ensured annual assessment compliance for all employees. Trained employees and managers on appraisal systems and goals.

Planned and implemented a replicable internal technical development program that saved the company $20K and enabled specialized training for 25 senior leaders to have this specialized training.

Developed and trained leadership on a competency model that aligned to business strategy, facilitated knowledge management and developed specific skills / abilities required to obtain superior performance rating in specialized positions.

Partnered with senior leadership to create an internal facilitator community. Led Trainer’s Certification courses in Accelerated Dynamic Learning methodology to cut internal training costs while promoting knowledge transfer.

Leveraged data from a climate survey to implement a formal recognition program that promoted a culture of professional empowerment and improved employee morale 13% over a four year period.

Increased productivity and employee retention while aligning individual objectives with corporate priorities by developing a performance management system and employee recognition program.

Implemented an engagement survey and other tools to measure, manage and develop action plans that assured a productive and constructive work environment.

EDUCAT I ON

BA, Industrial Psychology (Cum Laude) – Pedro Henriquez Ureña University – Dominican Republic 1988 Business Mastery Program – New York University (NYU) – New York, NY, USA 2008 CERT I F I CAT I ONS

Coaching Certification – ICC Institute 2010

Certified Accelerate Dynamic Trainer – ODinamica / Kriterion 2010 Safestart Certification – Electrolab Training System Organizational Development Certification- People’s Advantage/Resulting 2010

2014

PROFESS I ONA L DEVE LOPMENT

Mentoring- Intras -Competencies Management – Hay Group Career Planning Management – Hay Group

Change Management – IESA - Leadership Programs – Intras Risk Management – NYU - Compensation and Valuation Systems – Hay Group LANGUAGE SKILLS

English (Professional Proficiency), Spanish ( Native) TECHN I CA L SK I L LS

Microsoft Office Suite (Excel, PowerPoint, Word), Success Factors P

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