Engineer Service

ALBERT P. ZAPATA

**** *. ******* ****** ****** Tondo Manila

Mobile No.: 097********

EDUCATIONAL ATTAINMENT

TERTIARY : POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Bachelor of Science in Computer Engineering 1997-2002

SECONDARY : JOSE ABAD SANTOS HIGH SCHOOL

Binondo, Manila 1993-1997

ELEMENTARY : MAXIMINO HIZON ELEMENTARY SCHOOL

Tondo, Manila 1987-1993

ON-THE-JOB TRAINING

IBM-PHILIPPINES

1817 Paseo de Roxas Avenue Makati, City

April, 1998 - October, 1998

Area of Training: Repair Center

Work as Cadet Engineer

* Hardware repair (IBM monitor brand).

* Handle internal service call.

* Installation and configuration of operating system and required application.

* Installation and configuration of network printer and standalone.

* Hardware and software maintenance of PC-Desktop and Laptop.

EMPLOYMENT RECORD

* IBM-CENTER FOR INFORMATION TECHNOLOGY EXPONENTS

EASTWOOD LIBIS Quezon, City

November 1998 – October 1999

Work as a Field Engineer

Assigned at the following Companies:

Central Bank of the Philippines

I.T. Department-Helpdesk

December 1998 – May 1999

Flourdaniel Inc. (Alabang)

I.T Department

May 1999 – August 1999

Citibank

I.T Department-Helpdesk

August 1999 – October 1999

* IBM-SOLUTION DELIVERY INC.

IBM Plaza Eastwood Libis Quezon, City

February 2001 – May 2002

Work as a Field Engineer

Assigned at Philamlife Group of Companies

PhilamLIFE, PLANS, INSURANCE and CARE

July 2001 – May 2002

SCOPE OF WORK

Handle internal and external service call.

Hardware repair and software installation and configuration.

Other devices, peripherals, accessories and printer installation and configuration.

Computer preventive maintenance.

Installation and configurations of Microsoft Outlook Email (exchange server/webmail/express)

File server and workstation backup.

* HEWLETT-PACKARD PHILIPPINES

Robinson’s Summit Center

6783 Ayala Avenue, Makati City

August 2004 – February 2005

Worked as Administrator Engineer

Initial diagnostic and isolation of unit for repair.

Regular monitoring and database updates of units for repair status.

Kept informed client for unit status.

*GLISCO COMPUTER CORP.

C3 RANE Tower-B, 2nd Avenue, Grace Park

Caloocan City 1406

April 2007 – November 2007

Worked as Technical Support (Quality Control)

Performed quality control for purchased units.

Kept informed client for unit under warranty.

Performed helpdesk for other technical inquiries.

*COMPUTER EXPERT CENTER

1420 Lardizabal Sampaloc Manila

7141251,7146110-12

July 2008-May 2009

Work as a Field Technician

Handle on-site / on-call service repair.

Hardware repair / software installation and configuration.

Network configuration.

Other devices, peripherals, accessories and printer installation and configuration.

*Managing Computer Shop and FreeLancer Field Support (from 2011 up to present)

OFFICE EQUIPMENT EXPERTISE

Computers

Hardware repair.

Software installation and configuration.

Windows OS, microsoft and other special application.

Network configuration.

Virus removal, backup and file recovery.

Other devices, peripherals, accessories and printer installation and configuration.

Preventive maintenance.

Printers

Installation and configurations of standalone and network printer.

(laser, colored and dot-matrix)

Hardware repair of laser, deskjet and dot-matrix.

Network printer configuration and sharing.

(PRODUCT SPECIALIST) HP DESIGNJET LARGE FORMAT SERIES PRINTER

-Repair and Installation of HP DesignJet Large Format Series Printer (June ‘09-Feb. ’10) HP DESIGNJET 9000S, 8000S, 5500, 6100, Z2100 and other related HP large format printer

Other Accessories

Installation of Scanner, External Modem, USB port, PC-Camera, Zip Drive,Wifi, External CD-ROM and other device accessories.

PERSONAL DATA

Born on July 20, 1980 in Manila City, “5’4” in height, 130 lbs., married.

TRAINING

EXCELASIA June 13 – 23, 2006

(Center for Call Agent Training Center)

CHARACTER REFERENCES

Mr. Joey Limchoc

IBM-Philippines

Repair/Parts Center Manager

Tel. No. : 819-2000 loc. 517

Mr. Henry Lavado

HP-Philippines

PSO Dept. HEAD-COUNT

Ms. Marie Ong

HP-Philippines

Service Center Supervisor

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