Customer Service Data Entry

STACY MCNEARY

**** ***** *** ****

Memphis, Tennessee 38119

Email *****.*******@*****.***

Cell 901-***-****

SUMMARY

I have more than 10 years combined experience in inbound/outbound logistics as a warehouse shipping/receiving administrator, production team leader, picker, and material handler. I have proven ability to meet departmental goals in a fast-pace environment, excellent skills in multi-tasking, and work well independently and as a team player.

TECHNICAL SKILLS

• AS400 System

• SAP System

• Microsoft Excel

• Microsoft Word

• Microsoft Office Access

• Marc System

• KEY 10,000+KSPH

WAREHOUSE SKILLS

• Administrator

• Shipping/ Receiving Lead

• Picker

• Loader

• Auditor

WAREHOUSE EQUIPMENT

• Electric Pallet Jack

• Reach Truck

• Forklift

• RF Gun

PROFESSIONAL EXPERIENCE

PHILIPS LIGHTING, Memphis, TN 2003 – Present

Receiving Distribution Center Administrator

Scheduled all domestic and international inbound loads and coordinated all import documentation with 3PL for the facility.

Coordinate inventory transfer transactions for Lowe’s and The Home Depot with material planners located at headquarters.

Improved the on-time performance for the receiving department by 30%

Cross trained on all administrative activities including processing outbound and inbound freight and scheduling loads for The Home Depot in their Transportation Management System and other administrative duties as required.

Research items to determine reasons for discrepancies with inventory and recommend actions to resolve

2003 - 2010 Philips Lighting Company, Memphis, TN

Team Leader

Provided guidance and leadership to assigned shift for the purpose of meeting key objectives.

Monitored the quantitative and qualitative results based on facility KPI’s (Key Performance Indicators)

Assigned daily production tasks to team members based on shift expectations and established standards.

Reported daily shift results and reconciled open delivery reports.

Served as mentor to fellow employees and new team members.

Achieved shift objectives as well as overall facility objectives; productivity, on-time shipping performance, and customer service levels.

Trained in Lean and 5S methods to drive continuous improvements.

Coordinated and scheduled all truckloads and LTL shipments.

STANDARD CORPORATION, Memphis, TN 2002 – 2003

QA/Auditor

• Responsible for counting all physical inventory

• Generated departmental audit reports.

• Reconciled computer data with the physical counts

• Reported on errors found

• Suggested ways to reduce errors in inventory accuracy

• Audited receiving paperwork and data entries.

FIRST TENNESSEE BANK, Memphis, TN 2000 – 2002

Data Entry Operator II

• Performed general data entry using Microsoft Excel and Word

• Inputted data into a computer with pace and correctness.

• Performed a wide variety of secretarial tasks in support of the business

• Answer phones and create notifications in the system

• Contact with internal and external customers.

• Performed other clerical duties as needed

• Demonstrated positive attitude and excellent interpersonal skills

• Demonstrated ability to maintain good manners and efficiency in routine professional

relationships

EDUCATION

Sheffield High School, Memphis, TN Graduated 1991

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