Customer Service Sales

Summary

Experience

Tamara Villa

**** ******** **. ***. *, Baltimore, MD 21222

Home: 443-***-**** - ************@*****.***

Professionally driven & excels at providing superior customer service. Strong organizational and team building skills.Passion for consultative selling. Proactive and eager to bring new ideas, growth and determination with me where ever I may go. 06/2016 to Present Sleep Expert Manager

Mattress Firm ( Sleepys ; Mattress Discounters) - Baltimore County, MD Engaged with inside retail sales, marketing, and business development while providing quality customer service

Analyze customer needs as far as comfort & support Ensuring merchandise and POP is current and displayed appropriately Ensuring consistency of store pricing

Managing the movement of damaged, discontinued, and slow moving merchandise Ensuring assigned stores are to company standards

Following opening and closing procedures and balancing of books Ensuring policies and state regulations are followed Managing merchandise through verifying open orders daily, transferring merchandise, bagging floor models for transfers and/or customer pickups Communicating with management to keep them informed Assisting in the administrative functions of the store Completing other projects and specials assignments as requested by supervisor Driving sales to meet or exceed budget

Executing the company's selling program

Providing excellent customer service during and after the sale Maintaining awareness of competitor's advertisements and services offered Completing assigned training and development

Participating in company/vendor training classes to remain current on products, offerings, and programs

Plan store layouts or design displays.

01/2013 to 04/2016 Optician

United Health Care ; EyeFit Vision Centers - Towson, Overlea, Glen Burnie & Arundel Mills, MD Checking eligibility and submitting insurance forms Medical software program expertise ( My Vision Express & Active EHR) Opening & Closing store with key privileges

Preparing daily close out reports for corporate

Perform administrative functions

File insurance claims / Check Insurance eligibility ( Aetna, Spectera, NVA, Eyemed, VSP, MD State & City plans ect

Demonstrates an exemplary commitment to provide exceptional customer service & retention

Cross selling & up - selling abilities

Responsible for examining written prescriptions and determining the specifications of lenses and lens treatments

Recommend eyeglass frames based on facial features, hobbies, occupation etc. Ability to fit and dispense eyewear to include PD and Seg. height measurements Knowledge of lensometer, pupilometer, and pretest equipment Participate in company approved business meetings

Maintain housekeeping standards for the front retail office, back office, and all equipment. Prepare work orders

Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.

Repair damaged frames

Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions. Recommend specific lenses, lens coatings, and frames to suit client needs. Instruct clients in how to wear and care for eyeglasses Show customers how to insert, remove, and care for their contact lenses. Arrange and maintain displays of optical merchandise Perform administrative duties such as tracking inventory and sales 10/2012 to 01/2014 Customer Service Associate

Wawa Food Inc - Baltimore, MD

Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner. Utilize the GREAT customer service model to ensure customer engagement.

Support and follow all safety and security initiatives. Ensure the proper execution of assigned foodservice programs and procedures. Operate the point of sale pursuant to corporate standards; maintain proper cash levels. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices.

Ensure the proper execution of all assigned store level marketing programs. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).

Replenish products and supplies to ensure in stock conditions at all times. Communicate with the management team regarding customer requests and vendor- related concerns.

Check in external and internal vendors according to corporate procedures. Complete other tasks as assigned by store management. Represent the Wawa brand by exemplifying Wawa Core Values. 04/2009 to 08/2012 Office & Sales Assistant

American Power Construction Co - Baltimore, MD

Greet clients directing them to the correct staff member Coordinate messenger and courier service

Receive, sort and distribute incoming mail

Monitor incoming emails and answer or forward as required Education

Prepare outgoing mail for distribution Maintain office filing and storage systems Update and maintain databases such as mailing lists, contact lists and client information Retrieve information when requested

Update and maintain internal staff contact lists

Co-ordinate and maintain staff administrative records Type documents,reports and correspondence

Organize travel arrangements for staff Co-ordinate Organize appointments & meetings

Assist with event planning and implementation

Ensure office equipment is properly maintained and serviced Perform work related errands as requested such as going to the post office and bank Keep office area clean and tidy.

Inventory and order materials, supplies, and services. Train other staff members to perform work activities, such as using computer applications. 01/2006 to 04/2009 Optometrist Assistant / Receptionist Dr. Wassel & Associates - Annapolis, MD

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointment calendars. File and maintain records.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Evaluate prescriptions in conjunction with clients' vocational and avocational visual requirements.

Maintain records of customer prescriptions, work orders, and payments. Determine clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.

Show customers how to insert, remove, and care for their contact lenses. Obtain a customer's previous record, or verify a prescription with the examining optometrist

Arrange and maintain displays of optical merchandise. Keep records of materials filed or removed, using logbooks or computers. Keep records of materials filed or removed, using logbooks or computers. File insurance claims / Insurance eligibility

01/2007 High School Diploma:

South River High School - Edgewater, MD

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