SUMMARY

Focused, knowledgeable and reliable professional looking for an entry-level position that utilizes my technical skills, education, business experience and passion for solving problems.

SKILLS

Microsoft SQL Server

Oracle 11g

Oracle 12c

SAP/CRM

Data Analytics

Microsoft Office Suite

Service Desk

Salesforce

SharePoint

Records Management

Network +

Network Security

PROFESSIONAL EXPERIENCE

JSG, Inc, TECO 12/2016 - Current

SAP Analyst

Provide first level of support in performing analysis, determining root cause and escalation of technical issues to the IT support team.

Develop processes for production support exception handling.

Participate in developing and implementation of new processes and tools to streamline workflow.

Manage and resolve complex and escalated issues.

Employ strong analytical skills in correcting issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions.

Accudata Integrated Marketing 02/2016 – 09/2016

Specialized Project Consultant

Formulated SQL statements in Alteryx tools.

Performed merge/purge, geo spatial, file conversion, file clean up, data appends, suppressions, key coding, data/file manipulation.

Uploaded, retrieved and delivered vendor and/or client files using FTP and web-based portals.

Created reports and field description pages based on client input data and appended information to return to client.

FIS Global 08/2015 – 01/2016

Data Control Associate

Prepared statistical reports on an hourly, daily, weekly, monthly basis.

Used Salesforce, databases and Access pivot tables for report exports.

Maintained interview calendar and attrition reports.

Initiated Issuetraks for new hires authorizing program access.

Uploaded and maintained SharePoint files.

Created process documents detailing procedures.

Early Learning Coalition of Hillsborough County 04/2014 – 01/2015 Tampa Bay Institute of Early Childhood Professionals

Program Coordinator

Scheduled and maintained training and conference room calendars.

Handled LiveScan fingerprinting of childcare professionals.

Processed training registrations and maintained registration database

Prepared training documents and assisted with training as required.

Summarized course evaluation questionnaires/tests and entered into the database.

Managed of sensitive information, filing and retrieving documents, records, and reports.

Nesco/ETS Staffing, DPC 10/2013 – 04/2014

Administrative Assistant Tampa, F L

Maintained safety records required for compliance with state and federal regulations.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Properly routed agreements, contracts and invoices through the approval process.

Received and distributed faxes and mail in a timely manner.

Managed daily office operations and maintenance of equipment.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

ManPower, Hillsborough Supervisor of Elections 06/2012 – 11/2012

Administrative Assistant/Field Rep

Maintained and reserved the executive conference room calendar. Prepared training rosters and testing materials.

Created PowerPoint presentations used for training classes. Made copies and scanned documents.

Maintained paper files and updated electronic database.

Created and maintained spreadsheets using advanced functions and calculations to develop reports.

Brevard School District 08/2001 – 12/2006

Teacher Assistant

Co-managed classrooms of 10 to 20 students.

Tutored children individually and in small groups.

Promoted good behaviors by using the positive reinforcement method.

Supervised children on field trips to local parks, fire stations and zoos.

Provided computer assistance to teachers and students.

Established positive relationships with students, parents, fellow teachers and school administrator.

EDUCATION

Hillsborough Community College, Tampa, F L

Associate of Science, Office Administration and Management

TRAINING

Intermediate SQL, Programming PL/SQL, Network +, Network Security

Currently pursing Database Administration Certification

ORGANIZATIONS

Member - American Association of Notaries

Tampa Bay Wine Food Festival Committee

Contact this candidate