system engineer

PAULINE BIDZONI MBALLA

Curriculum vitae

Date of birth January28, 1989

Marital status: Single

Gender: female

Telephone: 009***********

Nationality: Cameroon

Email: ****************@*****.**

Skype ID: tracypa3

Country: India, Bangalore

Personal statement

A service with highly qualified clientele, motivated, very energetic and enthusiastic with work experience in companies. Endowed Necessary values and ethics in the workplace. Well organized and proactive service support quick customer, efficient and accurate for customers and office. Accessible, very attentive to others always well-presented and able to establish good working relationships with a range of people and adapt to a new environment while having the ability to create innovative ideas and solutions to problems.

Career Objective

I am an Industrious, Interactive, Ambitious and Creative person with more than two years’ experience in system engineer and customer service with different others skills. I am seeking a job in an enterprise that will use my potentials and allow me to grow, both within and without my present day status. Work Experience

System engineer (IT support)

TATA CONSULTANCY SERVICES, Bangalore, INDIA (Feb 2016-Now) My role is provides customer support, service, troubleshooting assistance and technical Support through analysis and problem resolving to enable installation, maintenance, education, implementation and documentation of a variety of software and hardware, mobile devices and other tech tools and products technologies using remote communication or through phone to the client or the end use

My main tasks are:

Receiving and recording all calls from users

Providing a first resolution level

Manage the incident resolution process and track incidents of their initial assessment to final resolution Provide support to the implementation of IT change and problem management (citrix, lotus notes, active directory, sm9

Restore as quickly as possible the services dedicated to users with minimum impact on the company's business activities

Provide relevant and useful information to IT management (dashboards, statistics, malfunction) Transferring to the second level and alert management when necessary Keep informed users about the status of their requests ensure user satisfaction by providing customer oriented service.

United Arab Emirates, Dubai (May2014 -Jan 2016)

Greeting visitors and directing them to the appropriate person Answering face-to-face inquiries and providing information when required sending emails and making telephone calls

Organizing meeting times Make sure security and alert systems are make active at night Assist in the purchasing of groceries and other household items Keeping the reception area tidy. System engineer

ESPACE CDMA, Yaoundé, Cameroon (March 2012-Apr 2014) Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools

Proactively ensure the highest levels of systems and infrastructure availability Maintenance hardware and software computer

Service after sales

Customer technical sales

Scheduling in-home services via online interface.

Answer telephone inquiries from customers and stores regarding the status of units and other service issues

Assist customers as they enter office and via phone. Perform filing, data management, drafting and editing short office memos. Assist with all other office administrative duties Sale associate

IT center. Yaoundé, Cameroon (Jan 2011-Dec 2011) Good communication Skills

Ensure stock levels are maximized on the shop floor, with all items clearly labeled to company standard Ensure the tidiness of the Boutique, displays, windows, safe area at all times Operation and Administration

Ensure all the retail operations (sales, exchanges returns, deposits, etc.) and all the related documents are processed correctly, Assist customers with returns, purchasing store protection plans and service packages

Sell products available in IT CENTER shops, Approach and assist customers in the shop Maintain cleanliness of the shop, Arrange merchandise according to display guidelines, Replenish empty shelves.

Sales associate

ORANGE CAMEROON (Nov 2008-JAN 2009)

Marketing, commercial and sales different products as phones, balance, and data internet package EDUCATION

MBA (information technology), National institute of business management (NIBM), INDIA, 2016 Bachelor Administration and Security Networks, DSCHANG UNIVERSITY (HIGH INSTITUTE OF TECHNOLOGY Siantou) Yaoundé/CAMEROON, 2012.

Diploma in Professional Studies in Telecommunications &Network (DSEP) HIGH INSTITUTE OF TECHNOLOGY Siantou (ISTS), Yaoundé/CAMEROON. 2011 High school (diploma) 2001-2009, Yaoundé, Cameroon Primary School (Certificate) Yaoundé, Cameroon

My skills

A solid understanding of networking/distributed computing environment concepts; understanding principles of routing, client/server applications

Proficient in installing and configuring Windows Operating Systems and Infrastructure Hardware. An understanding of Active Directory, DNS and DHCP, Citirx, lotus notes, Strong desire to learn new technologies.

Strong Customer Service skills with a desire to provide solutions that ensure complete client satisfaction Provide timely support for corporate applications, desktop/laptop hardware, mobile devices, network systems/infrastructure, and servers.

Familiar with LAN, WAN, TCP/IP, firewalls

Strong document writing skills

Excellent communication and organizational skills

Ability to work under pressure and time constraints, successfully presents technical information Willingness to learn new things, Clear communication skills, Ability to use positive language, attentiveness

Languages

FRENCH: Read, Write and speaking (native language) ENGLISH: Read, Write and Speaking (advanced)

SPANISH: beginning (basic)

Training

Maintenance hardware and software (6 months CENADI/Yaoundé, Cameroon) Hobbies: educative talks, social service, discovery, writing, network, travel, football References

I declare that all the information provided is true to the best of my knowledge Pauline Bidzoni Mballa

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