Service Microsoft Office

Isaac Krishna Murti Arumugam

Advanced Support Consultant/Shift Lead (Reactive Service Team) oneRUN WPS Mobility at Hewlett Packard Enterprise ***********@*****.***

Summary

Experience

Advance Support Consultant/Shift Lead - Mobility Support Engineer L2/L3 at Hewlett Packard Enterprise

February 2015 - Present (1 year 8 months)

Research mobility solutions that meet customer requirements

Develop recommendations for best-fit mobility solutions

Validate customer requirements

Test customer requirements in Test Facility and in Limited Production Environment

Report test findings, and recommend best-fit solution

Coordinate with mobility vendors to arrange all steps of solution integration

Configure mobility solution, improve mobility solution performance and use

Document all types of technical deliverables (configuration documents, design documents, architecture documents, etc)

Support mobility solution improvement efforts

Support mobility solution escalated issues and concern

Perform mobility Engineering tasks as assigned

Document technical and configuration documents as needed

Vendor management as needed by the mobility team

Incident and problem tracking as needed by the mobility team

2 LS System Administrator/SPOC/Request Management Analyst at Atos Services (M) Sdn Bhd October 2013 - February 2015 (1 year 5 months)

Subject Matter Expert/Shift Lead@Shell IT Services at EPS Venture (M) Sdn Bhd June 2011 - October 2013 (2 years 5 months)

Education

Open University Malaysia

Master in Corporate Communications, Communication and Media Studies, 2016 - 2018

Open University Malaysia

Bachelor's of Communication, Communication and Media Studies, 2012 - 2016

Grade: 3.05

Malaysian Institute of Integrative Media@Akademi TV3

Diploma in Media Studies, Communication and Media Studies, 2002 - 2004

Grade: 3.23

Systematic College Johor Bahru

Certificate in Business, LCC Third Level Accounting, 2000 - 2001

Grade: Certificate in Business

Sekolah Menengah Kebangsaan Skudai

Skills & Expertise

IT Service Management

System Administration

Active Directory

Citrix XenApp

Mobile Device Management

Afaria

HP Service Manager

Microsoft Office

Good Mobile Control

ITIL

Good For Enterprise

Incident Management

Microsoft Exchange Server 2013

Certifications

ITIL® Foundation certificate in IT Service Management

License 2800560

Isaac Krishna Murti Arumugam

Advanced Support Consultant/Shift Lead (Reactive Service Team) oneRUN WPS Mobility at Hewlett Packard Enterprise ***********@*****.***

Contact Isaac Krishna Murti on LinkedIn

Contact this candidate