Manager Help Desk
Resume:
Michael T. Schaible
Westminster, MD 21157
****.********@*****.***
SYNOPSIS: 20+ years of Server and Networking experience. Eighteen years of management experience. LAN and WAN design, implementation, and administration. Windows, Linux, OES, NetWare, and mainframe integration. Over fifteen years of Telecommunications experience managing carrier relationships, PBX, and VOIP. Help Desk support and supervision. Experience in troubleshooting system and networking issues and resolving them to minimize downtime. A strong desire to make the associates in the organization more productive. Strong experience in Active Directory and Server administration and planning.
SOFTWARE:
Active Directory
DNS
DHCP
SUSE Linux
IBM Lotus Notes and Domino
VMware
Blackberry Enterprise Server
Microsoft Windows Server
MicroFocus Zenworks
Microsoft Office
Symantec Backupexec
Symantec Endpoint Protection
MicroFocus Open Enterprise Server
MicroFocus eDirectory, iPrint, Dynamic Storage Technology, iFolder
Hardware and Networking:
Watchguard Firewall and VPN
Switching and Routing protocols
WAN management
Mobile Device Management (iPhone, Android, Blackberry)
HP Servers and Switches
SAN management
Mitel PBX and VOIP systems
EXPERIENCE:
July 2015 to Present – Network and Server Services Manager at the National Archives in College Park, MD
Oversee all Network and Server operations on the NITTSS contract for the National Archives. Manage the functional teams that support NARA’s infrastructure (MicroFocus, Windows, Unix, SAN, Baseline, and Network). Work with all teams on a daily basis to ensure that NARAs environment is up and functional to support the NARA’s mission. Also review all change requests and provided technical feedback to the Change Control Board.
July 2014 to June 2015 – Enterprise Services Manager at the National Archives in College Park, MD
Manage the identity systems (eDirectory, Active Directory) for the National Archives as well and keeping them in sync utilizing MicroFocus Identity Manager. Enhance the IDM system by recommending and developing connections to new systems like Gmail for real time updates of directory information.
December 2013 to July 2014 -- Server Team Lead at the National Archives in College Park, MD.
As Server Team lead I continued to perform all the functions of the Novell Team Lead and also oversee the Windows and Unix Teams. Provide leadership and assist them with completing RFCs and RFWs. Ensure that all NITTSS managed Windows and Unix servers are kept up to date and backed up. Additionally any new servers introduced into the NARA environment adhere to the NARA standard baseline, are fully patched as recommended by the vendor, and have been scanned by security before going into production. Coordinate with the ZCM Team to ensure that all Windows are kept current with patches.
October 2012 to December 2013 – Novell Team Lead at the National Archives in College Park, MD.
Oversee NARA’s Novell environment consisting of;
2 Primary and 2 Failover Clusters with over 50 servers.
38 Remote Novell File and Directory Servers
Novell GroupWise with 7 Post Offices and about 4500 users
Novell eDirectory with 4500 users
Novell Identity Management System supporting 4500 accounts
SUSE SMTP Server
As Team Lead I stabilized the Novell patching process ensuring stability to NARA’s Novell server environment. The IDM servers were updated to the current and supported version of Novell Identity Manager which was critical for supporting the migration to Google Mail. Collaborate with Unisys in supporting NARA’s migration from GroupWise Email system to Google Mail. Google Mail utilizes NARA’s eDirectory for its user account sources and authentication. In addition we continue to maintain an SMTP server to support NARA’s internal systems to send email. Also the Patching process was enhanced to make sure all patches were tested and verified on all Novell servers. Monitored Volume usage and recommended process to better manage storage space utilizing Dynamic Storage Technology and Quotas. Verified eDirectory checks were performed daily to ensure maximum system uptime. Additional the Novell Team upgraded the Novell Servers from OES 2 to OES 11 SP1 and ensure that NARA’s Novell Servers remain under support. Also ensure that all RFCs and RFWs are completed on time.
1998 to October 2012 -- Network Manager, Eastern Savings Bank, Hunt Valley, MD:
Oversee Manage all Network based computers (Servers, Desktops, and Laptops). Manage Technician and Help Desk staff. Direct administration of the email and file systems. Also maintain all networking equipment (Routers, Switches, Firewalls, and VPNs). Integrate new systems into the Bank's environment as needed. Setup new locations to include Network, Servers, Workstations, and VOIP systems.
Was responsible for the following areas;
User Administration (Novell eDirectory)
Desktop and Patch Management (Novell ZCM)
Windows Active Directory
VMware Setup and Administration (Version 4)
Server Administration (Novell, Windows, Linux)
PBX Administration (Mitel Digital and VOIP)
Telecom Carrier Management (Verizon, Qwest, AT&T)
BlackBerry Administration (Also testing of IOS and Android Devices)
Cell Phone and Smart Phone Administration
MSSQL (Backups and installations)
Helpdesk Management
Email and Application Administration (Lotus Domino)
BCP Planning and Testing of Critical Applications
LAN / WAN Administration and Engineering
Managed Backups for all Servers (Backupexec)
Managed SAN environments (HP MSA 1000 and HP Lefthand Networks)
Notable Accomplishments;
Upgraded to OES2 from Netware 6.5
Deployment of VMware
Deployment of Mitel PBX and VOIP Systems
Upgrade of Core Switch from 3Com to HP
Upgraded of BCP environment to utilize VMware to greatly reduce recovery time.
Lotus Notes Upgrade to Version 8
May 1993 to 1998 -- Network Technician / Network Engineer, Eastern Savings Bank, Hunt Valley, MD:
Implemented a 300-node WAN by integrating mainframe, UNIX, NetWare, and NT Server systems; Cross-trained and supervised a staff of 7 to provide LAN administration, help desk, application development, and hardware support; Established hardware and software standards that resulted in cost savings, improved performance, and increased reliability; Supervised projects to implement technical consulting solutions; Supervised LAN and PC systems Help Desk support with a focus on process improvement and customer satisfaction; Reviewed, approved, and scheduled service requests and improved response times; Implemented procedures for network security, software licensing, virus protection, and backups; Tested and evaluated IS section of the company’s disaster recovery plan; Evaluated, tested, and planned the implementation of future applications and operating systems.
EDUCATION:
Catonsville Community College – 1990 to 1993
Courses taken in data communications, programming, system design
Mount Saint Joseph High School – 1990
Baltimore, MD
Novell CNE courses: Advanced Network Administration; Networking Technologies
Microsoft Certified System Engineer courses: Windows NT Server Installation and Support
Novell BrainShare - 1998 - 2008
IBM LotusSphere - 1999 - 2008
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