Customer Service Assistant

Lisbeth C Garcia

**** ** **** ** ** Miami, Florida 33155 305-***-**** **************@*****.***

Objective

Customer Service expert who identifies Customer needs, and delivers effective solutions to problems. Committed to providing high-quality Customer Care to create a positive experience. Personable and Professional under pressure with motivated, energetic nature.

Major Qualifications

Extremely Familiar with Medical Terminology.

Computer MS-Office Suite, and Quickbooks

Over seven years of experience in Customer Services

High skills in Multitasking in a pressure work environment

Outstanding Organization and Prioritization abilities.

Key Accomplishments

Human Anatomy and Physiology Classes completed with good grades

First Aid and CPR Certification

Employ of the Months recognitions

Professional Experience

PureFormulas Nutritional Supplements

Purchasing And Return Assistant October 2012-2014

Keep records with all orders received (booking/invoice)

Daily different administrative work.

Inform the customer by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Check inventory records to determine the availability of requested merchandise.

Review orders for completeness according to reporting procedures and short forward orders for further processing.

Adjust inventory records to reflect product movement.

Recommend the type of packing or labeling needed on order.

Prepare invoices, shipping documents.

Intermex Wire Transfers

Collections Representative October 2008-May 2011

Analyzes paying habits of customers who are delinquent in payments

Reviews files to select delinquent accounts for collection efforts

Sets up and maintains accounts payable files and other financial records

Verify all electronics deposits via scanner (Intermex Check cashing systems)

Inform to the client all check return and try to collect them

Identify agents who need Check cashing system

Evaluate the exposure and risk on new wire activity

Makes efforts with Sales Department trying to increases wire into the company

Work close to the District Manager in all of their needs

Little Disciple Development Center

Teacher Assistant August 2002-August 2008

Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

Tutor and assist children individually or in small groups to help those master assignments and to reinforce learning concepts presented by teachers.

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.

Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.

Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.

Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

Instruct and monitor students in the use and care of equipment and materials, to prevent injuries and damage.

Observe students' performance, and record relevant data to assess progress.

Organize and label materials and display students’ work in a manner appropriate for their eye levels and perceptual skills.

Organize and supervise games and other recreational activities to promote physical, mental, and social development.

Education

FIU Online Courses Billing and Coding Certification

Keiser University Associate in Art Major Dietetic

References: Available upon request.

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