Customer Service Manager

Charles Castor Sr.

Skilled, self motivated, dedicated, loyal,and fast learner.

Houston, TX

***********@*****.*** - 832-***-****

Managing warehouses, forklift, and truck driving.

Authorized to work in the US for any employer

WORK EXPERIENCE

Delivery Route Driver

Core-Mark - Fort Worth, TX - November 2015 to June 2016 Responsibilities

Deliver groceries to stores

Accomplishments

Very dependable, showing up for work everyday on time. Hitting all my delivery windows at each stops. Customers really pleased.

Skills Used

Pre tripping, safe driving, use GPS (finding stops), heavy lifting, unloading trailer, and filling out paperwork. Delivery Driver

Silver Eagle Distributors L.P. - Houston, TX - September 2015 to November 2015 Responsibilities

Deliver product to customers

Accomplishments

Promoted from Route Assistant to Delivery Route Driver . Skills Used

Driving from one location to another, unloading products in stores and putting away rotating product and closing out tickets and receiving money

Assistant Warehouse Manager

Oak Farms Dairy - Houston, TX - November 1989 to September 2015 Inventory Control, Route Settlement,

Yard Shifter (Tractor Trailer and Bobtails), and Delivery Driving (Class A and B CDL).

*Cooler Supervisor, Assistant Manager, and Manager

*Schedule and conduct employees Vacation, PTO's, and Safety Meetings.

*Investigate incidents in cooler areas and employees.

*Keep records of all trailers on and off the yard.

*Respond proactively to situations that impact customer service.

*Ordering Product (PFR - Purchase for Resale)

Delivery Driver

Houston Radiator - Houston, TX - June 1989 to November 1989 Responsibilities

Fix, repair, and deliver radiators.

Housekeeping/Retail

Wieners Department Store - Store, DK - March 1985 to November 1989 Responsibilities

Clean, shipping and receiving, and retail.

Accomplishments

Promoted to lead housekeeper.

Skills Used

Cleaning, selling, loading and unloading trucks.

EDUCATION

Diploma in Mathematics

Evan E. Worthing Sr. High - Houston, TX

1981 to 1985

SKILLS

Inventory Management, shipping and receiving, truck driving, leadership, time management, retailer, and delivery driver. (10+ years)

AWARDS

Outstanding Employee

December 2008

Leadership Award

December 2012

CERTIFICATIONS

Forklift

March 2015 to March 2018

Stand up, sit down, motorized pallet trucks, clamps, and reach truck. Twic card

April 2015 to April 2020

TABC Certified

October 2015 to October 2017

Class A CDL / Dot Certified

November 2015 to October 2020

Endorsements : Tanker and Haz Mat

ADDITIONAL INFORMATION

Skills * Excellent customer service skills

• Commitment to developing total safety culture

• Ability to work efficiently and accurate at stressful times

• Excellent team player

• Ability to handle multiple tasks at one time

• PC knowledge (Word, Excel, E-mail, Data stream, Kronos)

• DMS (Dairy Management System) Serti (Dairy system)

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