Customer Service Health Information
Resume:
PATRICIA AKRIDGE
Arlington, VA 22204
***************@***.***
EDUCATION:
DeVry University Arlington, VA
A.A Health Information (2018)
HEALTH INFORMATION TECHNOLOGY COMPETENCIES:
Medical Records Administration-organize and manage health information data. Ensure it’s of quality, accuracy, and accessibility standards. Security in both paper and electronic systems. Ensure the accuracy and completeness of insurance information received on a daily basis. Review and confirm all data and back up documentation.
Revenue Cycle Coding and Billing- use various government and insurance company classification systems to code and categorize patient information for insurance reimbursement purposes, for databases and registries and to maintain patient’s medical and treatment histories.
Compliance/Risk Management- ensure the privacy and security of person health information (HIPPA)
Informatics/Data Analysis-construct spreadsheets, reports, and audit data input, that may include information on trends in customer service, billing, cost evaluation and efficiency.
CERTIFICATIONS: Registered Health Information Technician (RHIT)
PROFESSIONAL EXPERIENCE:
Capital Caring Arlington, VA
Externship Professional Practice Experience II
Answer telephones, schedule patient appointments
Handled insurance verification and collected co-payments
Greeted patients and assisted with the completion of forms
Administer medications as directed by the physician and authorize drug refills
Performed routine laboratory tests and sample analysis
Virginia Hospital Center Arlington, VA
Food Service Worker
Process patient diet orders according to physician’s recommendations
Clean/sanitize food equipment and record food temperatures
Ensure all food orders are filled accurately
Sort silverware and mat trays
Arlington Foot and Ankle (06/2014-02/2015) Arlington, VA
Medical Receptionist
Greeted guests, answered phones, and checked patients in and out facility
Registered patients, scheduled follow up appointments, and collected co-payments
Maintained accurate patient information
Copied and filed patient records and charts
Learned how to conduct vitals
Verified health/medical insurance coverages.
REFRENCES:
1.Tiana Massenburg (Employment Specialist II/ACG) 703-***-****
2.Rachel Fielding (Mentor/ACG) 703-***-****
3.Demetrius Reece (Supervisor/Virginia Hospital Center) 703-***-****
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