Project Coordinator

Haider Zaman

1-304-***-**** *****.**@*****.***

A technical adept individual with proven track record in customer support, planning, coordination, implementation, and management. Presently looking to join an organization that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to its employees.

Education

APMG International UK

PRINCE2® Foundation (2013)

Hertfordshire University UK

Master of Science (MSc) in Project Management (2011)

Engineering University Taxila, Pakistan

Bachelor of Engineering (BE) in Information Technology

Professional Affiliations

PMI, Member since 2015

Skills

Professional

Results oriented

Customer support

Effective team player

Progress reports

Project management

Requirements gathering

Scope and project definition

Forecasting and planning

Technical

Microsoft Office

Microsoft Project

ServiceNow

SharePoint

RedHat Linux

MS SQL Server

MAP Info

Garmin MapSource

Google Earth

TEMS

Alcatel-Lucent RNO A9156

Alcatel-Lucent NPO A9159

Languages

English (Full Professional Proficiency)

Urdu (Native Proficiency)

Pashto (Native Proficiency)

Hindi (Minimum Professional Proficiency)

Punjabi (Minimum Professional Proficiency)

Professional Experience

Project Coordinator Mizventures LLC 04/16 – 09/16

Worked with clients to clearly identify and continuously manage project scope, requirements, dependencies, risks and deliverables.

Coordinated with team members and other concerned departments to meet deadlines while minimizing downtime.

Diagnosed, analyzed, addressed, and documented Incidents and Task Order Tickets utilizing ITIL Ticketing System SERVICE NOW (IT SNOW).

Participated in change advisory board (CAB) meetings to present request for change, for approval and implementation.

Involved with customers to create, change, and update accounts along with password changes, account unlocks and providing permissions to access different resources.

Assisted customers with identifying and specifying hardware and software needs to address business requirements.

Installed, configured, monitored, and patched systems to ensure optimum level of performance on over 40 RHEL servers.

Created/Updated database objects like tables, views, stored procedures, and functions to analyze data through SQL queries and generate custom reports.

Communicated current project status report to customers and internal management including constraints or assumptions impacting future progress of the project.

Coordinated with internal security department on weekly basis to collect audit data and remove system vulnerabilities for compliance with PCI.

Project Coordinator Alcatel-Lucent 05/14 – 07/15

Actively participated in requirements definition meetings with design team, contributing documenting the overall design to develop task lists, timelines, identifying milestones, and creating the project plan documents.

Boosted customer satisfaction by providing and implementing effective end to end dimensioning plan, that resulted in better network coverage and quality against rival operators in the assigned areas.

Monitored daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.

Provided recommendations, made PowerPoint presentations, reports, attended meetings to communicate planned, actual and forecasted results to relevant stakeholders.

Created and updated Standard Operating Procedures on SharePoint (Intranet FAQs, User guides, Standard Operating Procedures, Knowledgebase) for RF applications and identified current operational process inefficiencies and provide recommendations for stellar improvement.

Successfully managed rehoming and equipment up gradation project of 300 sites of KPK province (October 2015 – March 2015).

Lead drive test teams during Rawalpindi city optimization project (May 2014 till July 2014).

Project Coordinator Ocado Ltd. UK 07/12 – 02/14

Scheduled meetings, created agendas, documented meeting notes, and distributed to Project Team.

Reported developments to Project Manager using spreadsheet reports.

Resolved issues and disputes of employees and reported to HR manager.

Researched vendors for pricing, equipment availability and staffing.

Maintained all record keeping on a customized software program.

Interpreted specifications, blue prints, job orders, company policy, and procedures for workers.

Project Coordinator Nokia Siemens Networks 09/08 – 09/10

Successfully managed 400+ Technical Site Surveys, planned new sites in order to expand the coverage of radio network to low coverage areas.

Verified contractor’s work by visiting sites to audit whether the sites are constructed and configured according to the RF plan, through riggers team.

Applied and utilized verbal and written communication skills, to foster excellent problem solving and analytical skills for Incident/Work-order Management to streamline efficiency.

Collaborated with cross-functional teams to create project schedules, proactively identify and resolve network issues.

Performed data manipulation, transformation, and cleansing to prepare routine status reports from large datasets using MS Excel pivot tables, v-look ups, other formulas, and charts.

Prepared site audit reports and checked them against the original data from the database, maintained radio network planning & rollout database and tabs using MapInfo.

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