Customer Service Microsoft Office
Resume:
CHRISTOPHER RHAMES
Washington, DC 20032
Cell: 571-***-****
Email: ***********@*****.***
Dear Human Resources:
Attached is my resume for your consideration. You will find that I am a seasoned professional, proficiently skilled in customer service.
As a professional, I bring focus on quality and ease. Using my initiative and knowledge of the business involved, I make sound judgment as to which prioirity requires immediate attention. Furthermore, I am a fast learner and with a positive attitude which enables me to provide a high degree of technical and professional support to my clients’.
When we have the opportunity to meet, I will elaborate on my work experience which seems to compliment your needs and supply you with strong references. I can be reached at
571-***-**** or via email c **********@*****.*** Thank you for your consideration; I look forward to discussing this position with you. Christopher Rhames
Christopher Rhames
3823 1st St SE Washington, D.C. 200**-***-*** 9111 c **@***********.*** OBJECTIVE
To obtain a position with a company that will allow me to grow by delivering my knowledge, skills, productivity, dependability, morale and quality of work to all internal and external clients.. EDUCATION AND QUALIFICATIONS
University of Pittsburgh Johnstown, PA
Bachelor’s of Arts, Communication 1999
WORK EXPERIENCE
05/2010 Present M eridian Imaging Solutions
Senior Field Service Technician
● Manages inventory accurately for tools, parts and supplies in vehicle stock to include projecting usage to ensure appropriate equipment is on hand to meet customer demands.
● Visits client sites within assigned territories/ accounts for troubleshooting, diagnosing and resolving maintenance/ repair of multifunctional office equipment to include complex disassembly, cleaning and replacement of individual parts, reassembly, testing and adjustment.
● Troubleshoots equipment to determine the cause of malfunctions and estimate parts and labor for repair; research the current cost of replacement equipment and recommend repair or replacement of the equipment.
● Set up and prepares new copier/ fax/ scanner equipment for install.
● Ensures a h igh level of customer satisfaction by responding to service calls in a c ourteous and timely manner
● Resolves at least 8 5% o f service calls without assistance
● Maintains current technical knowledge and continuously expand knowledge of new technology and equipment.
● Meets call quality and total calls per day expectations and " f irst call" time requirements as outlined by the Service Department.
● Refurbishes used equipment, including cleaning and repairing.
● Provides sales support as required.
● Completes and submits invoices and expense reports accurately and in a t imely manner.
● Performs an average of 4 .5 s ervice calls per day.
● Projects a p rofessional company image in daily interactions with customers.
● Assists with warehouse duties and other responsibilities as required.
● Performs other related duties as assigned.
12/2002 – 2010 M eridian Imaging Solutions
Assembly Technician
● Installs, tests, troubleshoots, programs, maintains and repairs office automation equipment including but not limited to digital copiers, fax machines, and laser printers
● Analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether failure is caused by software, hardware or other factors
● Works within a framework of established regulations, policies and procedures
● Deals with a variety of operating officials regarding limited aspects program needs of the organization serviced
Achievements
Successfully led a team of copy center professionals in the assembly and installation of 85 copiers for the American Red Cross in 2005. Assembled and installed 90 mid to high volume copiers at George Mason University in 2006. In 2007 Assembled 150 copiers for Howard County Public School system. Also assembled and installed 150 copiers for FDIC in early 2008 which included mostly high volume copiers equipped with E Copy. Assembled and installed 300 copiers for Montgomery County Government in March 2009 12/2006 10/2009 I caSTARinu Mentoring Services
Mentor
● Provided friendship, support and inspiration to mentee’s
● Worked as a part of a team in conjunction with the Program Coordinator, staff and community agencies to help your mentee’s develop s strong a foundation
● Motivated mentees to become self sufficient, responsible citizens
● Assisted in refining tangible and intangible life skills including: self confidence, integrity, health awareness, accountability, coaching and tutoring to motivate mentees into becoming self sufficient, responsible and successful citizens
SKILLS
Microsoft Office Suite: Word, Excel, Outlook, Internet Oriented; Excellent proofreading, writing, grammar, and composition; typing speed 60 wpm
SUMMARY
I combine patience and persistence with learning skills to increase knowledge abilities and value to the employer, to operate with a team oriented attitude with the flexibility to perform equally well with or without supervision. I am a leader with excellent communication skills and able to handle multiple tasks. I am a detail oriented fast learner with a proven record of reliability, and I possess an extremely profitable working relationship with my internal and external customers. Using my knowledge of the business involved, I make sound judgment as to which priority requires immediate attention. I am a stickler for time management, and assign myself priorities that allow me to respond to the needs of my internal and external customers requests’ expeditiously. I utilize my experience to establish a firm relationship with my clients; my positive allows me to provide a high degree of technical and professional support. This practice has enabled me to progress steadily within my career.
REFERENCES
Available upon request.
Contact this candidate