Customer Service Microsoft Office

Elizabeth Puerto

**** ** **** ******

Miami, FL

Cellular: 305-***-****

***********@*****.***

OBJECTIVE

Seeking a career in a stimulating and rewarding enviroment where i can use preeminent skills to aid the company in growth and success

EXPERIENCE

Miami Beach Hotel Resort & Spa

Front Desk Agent -Present

Miami Beach, FL

• Greet guests and patrons as they arrive

• Ask if guests have a prior booking

• Manage the registration process

• Ask for identification and ensure that the provided credentials are accurate

• Handle guest check-ins and check-outs appropriately

• Operate hotel switchboard, take calls and provide information and transfer calls

• Manage accurate accounting of all rooms

• Provide guests with room keys and call for bell persons

• Take reservations over the telephone, through emails and in person

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities And travel directions

• Refer guests to appropriate departments to resolve complaints or provide suggestions

• Compute bills and take payments

• Provide guests with directions around the hotel

• Contact housekeeping and maintenance departments when a problem is reported

• Explain appropriate use of keys and ensure that guests are satisfied with the rooms Allotted to them

Customer Service Agent - 2013 to Present

Caribbean Airlines, Ft Lauderdale, FL

* Easily establish rapport with people of all ages, cultures, and beliefs

* Effective in stressful situations

* Dealt tactfully and effectively with difficult customers

* Effective open communication, Express self very well, Can make a point and Convincingly express an opinion

* Ethical skilled communicator

* Can establish individual and group rapport

* Excellent organizing, coordinating, and managing projects Sales Associate - 2011 to 2012

Duty Free Americas

Miami, FL

* Dealt tactfully and effectively with difficult customers

* Communicated with customers daily

* Communicated information clearly and accurately

* Built rapport with customers through effective and precise communication

* Assessed client needs and recommended appropriate products or modifications Customer Service Associate - 2009

Arise Call Center

Miami, FL

* Assisted members with questions regarding their membership

* Communicated with customers daily

* Communicated information clearly and accurately

* Committed to the assistance and support of others while maintaining a cheerful and Helpful attitude

* Built rapport with customers through effective and precise communication

* Answered inbound sales calls and assisted customers with catalog purchases

* Developed credibility and confidence with customers

* Responded to inbound customer inquiries regarding claim procedures Front Desk Associate - 2006 to 2013

Fmstar Enterprises Inc. Miami, FL

* Researched requests, checked availability, and, if necessary, recommended Alternative products

* Handled customer inquiries and complaints

* Directed inbound and outbound call activities

* Maintained positive customer relationships

* Solved customer problems and assured satisfaction

* Analyzed problems and anticipated customers' needs EDUCATION

High School Diploma

Miami Northwestern Senior High School

Miami, FL

SKILLS

* Back and Front Office Operations

* Passenger/Aviation Services

* Office Equipment

* Customer Relations

* Customer Retention

* Microsoft Office

*Customer Service

*Opera

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