Project Management Manager

ABIDEMI ATOLAGBE-OLAOYE, MBA, PMP, PMI-ACP, CSM, ITIL

**** ********* ****, ******** ** 75150

Email: ************@*****.***

Tel: 469-***-****

CAREER GOAL

I wish to work as a Program/Project Manager where I can use my knowledge and skills to improve business processes, team members’ behaviors, and deliver projects successfully in accordance to best practices that lead to achieving organizational goals and ensuring quality services that delight customers are achieved.

PROFILE SUMMARY

15+ years of Government Agencies, IT Consulting, Telecommunications, and Financial industries experience.

12+ years of Program/Project Management experience including some years of agile practice.

10 years of IT Infrastructure Management experience.

10 years of IT Service Management experience and Continuous Service Improvement.

Proficient user of Project Management tools like; SAP, Business Objects, MS Project, MS Visio, JIRA, etc.

Good knowledge of Microsoft Windows Operating Systems like Windows XP/7/8/10/Server 2003/2008, etc.

An excellent user of Microsoft office suite, MS SharePoint and Office 365.

Sound understanding of ERP applications, Cloud computing (SaaS, PaaS, IaaS, etc.) and IoT.

Good knowledge and Understanding of Privacy & Regulatory policies like SOX, GLBA, PCI DSS, HIPAA, FISMA, etc.

I also have great Emotional Intelligence skills, Problem Management skills, and Good Business Solution sense.

PROFESSIONAL EXPERIENCE

TELUS Communications Inc., Calgary December 2012 – December 2016

Project Manager (Infrastructure & Product Development)

Coordination and management of Telecommunication infrastructure projects across multiple locations.

Works with various SMEs and project team members to define scope, develop Work Orders, Change Orders and create Purchase Orders.

Ensuring projects are carried using appropriate project management methodology.

Identifies and Collaborates with various stakeholders to ensure successful project delivery.

Using qualitative and quantitative analyses methods to analyze risks and make mitigation plans.

Analyze roadblocks that might impact project scope/timely delivery and proffer work-around solutions.

Effective stakeholders’ management by giving stakeholders required update on project progress.

Ensures that sites are tested and accepted as defined in the scope before projects are closed.

Coaching, advising, and teaching Junior Project Managers as required on project management methodologies and use of appropriate tools and techniques.

Advises the PMO on necessary reviews of project management processes to ensure that the PMO aligns with best framework that deliver projects effectively.

Collaborate with vendors to ensure top cooperation in service delivery so that deadlines for projects are met.

Coordinates and provides required system access to vendor for effective operation during the Life Cycles of all contracted works of Projects from the PMO.

Using analytics as tool to drive project implementation, like use of MS Project software, SAP (PS & BI) to perform Earned Value Management (EMV), and other reporting and presentations.

Reports project status update weekly to the Program Manager using, SAP, MS Project, MS SharePoint and other tools as required.

Projects and Achievement

Initiated and implemented project management processes that enhanced the PMO teams’ operation.

Reviewed troubled projects and developed effective project management methodologies for their successful implementation.

Successfully managed over $2.0M projects quarterly using funds to deliver project within scope, on time and within budget.

Implemented billing server projects in two provinces to enhance billing processes and improve efficiency of customers’ billing.

Successful implementation of SAP Simplification project to improve and maximize the ERP features and reduce the use of multiple applications.

Designed framework to successfully implement product development project to replace existing Audio conferencing platform for Telus and its customers using hybrid (waterfall & Agile) methodology.

Provided Project Management support in Wireline and Wireless programs that increased network capacity and improved customers’ experience.

Successfully completed stock out (DSLAM) projects that provided telecom/Internet/TV services to homes and business locations.

Successful upgrade of ERA (remote) sites and COs (Central Offices) to increase capacity and efficiency.

Successfully carried out analysis of stock out projects that enhanced review of cost, improved scheduling, and effective budgeting.

Jorich Consulting, Lagos Nigeria March 2012 – September 2012

Project Manager

Identified and selected staff to manage various works of project.

Involved in strategic planning, formulation and implementation of processes at organizational level.

Conducted meetings and shared the company’s vision and mission to ensure all team members are carried along for achievement of the corporate goal.

Initiated and applied best project management processes that ensured successful project delivery.

Identified risks and proactively designed effective Risk Management Plan.

Measured project performances and performed quality assurance to ensure that work is being performed to required quality standards.

Conducted effective vendor management to ensure top cooperation in service delivery so that deadline for project was met.

Liaised with relevant authorities to ensure that all administrative and legal documentation required for the success of the project were in place.

Projects and Achievement

Initiated business solution for small and medium enterprises (Conducted business analysis and introduced IS infrastructure to manage business processes).

Planned infrastructure implementation, coordinated team members and managed cost effective project for efficient business transactions between business partners in different office locations. (Implemented Office 365 for office productivity).

Successful upgrade of hardware and coordination of network team for installation of communication equipment (radio, routers, switches, etc.).

Successful Installation and configuration of PCs & other devices; project was completed by testing the application.

Provided inside protection to secure IT devices and applications from threats.

Intercontinental Bank, Lagos Nigeria August 2007 – February 2012

Projects & IT Manager

Coordinated IT-related implementations and project deployments across the region, spanning 37 branches and over 130 ATM locations.

Risk assessment, analysis, and implementation of improved business & project management processes.

Efficiently managed Data Center (DC) & Data Recovery Centre (DRC) of the bank to ensure business continuity.

Ensured link uptime of at least 95% on a monthly basis – using monitoring tools like - What’s up Gold and Netsupport.

Ensured systems/network availability to adequately support running of the banking applications, users’ applications and e-banking services including ATMs.

Planned, reviewed and evaluated regional IT budget to cater for hardware, network, personnel, training and software needs on yearly basis.

Supervised Twenty-two (22) IT support personnel providing technical solution to various branches across the region.

Implemented Oracle ERPs projects for the HR, Administration, and Financial Control department of the bank to improve business operations.

Ensured daily backup of all transactions in branches to ensure business continuity.

Recorded and analyzed all users’ complaints and systems’ error reports from users/IT personnel.

Documentation of all IT issues, reports, and Service requests to ensure solutions are provided and all issues closed.

Ensured that SLAs between the bank and the contractors are followed and reviewed when required.

Prepared weekly report of activities, challenges and plans on IT expansion and improvement to the Executive head of the region and Head of IT Group at the head office.

Projects and Achievement

Planned infrastructure implementation, coordinated vendors and managed a budget of over $3.0M and the timely setup of IT infrastructure such as communication link, hardware, software, inverters, generators, and other resources for 15 new branch locations across the city.

Successful implementation of autoreg application for Vehicle License and registration across the bank to simplify registration processes.

Successful Installation and configuration of branch servers (IBM x206, x3400 & x3800) across 9 cities for go-live implementation new banking application (flexcube, finnone, business object, autoreg, etc.).

Successfully implemented Office 365 including Web Outlook and other MS office tools on PCs in the region

Efficiently coordinated the installation of 42 teller machines (WINCOR & NCR) and over 120 POS machines in 28 locations across the city to expand presence of e-banking services and boost branding of the bank.

Asset Management of IT infrastructure across 37 branches the bank that led to effective and quality service delivery whereby service request was attended to promptly from remote locations reducing cost and resources of service management to about 18%.

Implemented a central helpdesk to cater for timely attention to service requests from 37 branches across the city. The project was successfully implemented and this improved service delivery from about 75% to 95% and led to awarding the region with best service unit consistently for 2 financial years.

Designed job aids, developed training methodology and conducted training for IT support staff and end-users which reduced helpdesk service requests by 15%.

Successfully deployed MS Forefront Client Security on all PCs and all teller machines in branches and other locations across the city thereby saving cost of licensing for a third-party application by about $30,000.

Intercontinental Bank, Lagos Nigeria April 2006 – August 2007

System Administrator

Provided hardware and application support for all branches, sectors, and the regional offices.

Installed and configured Oracle Database 10g and core banking applications (flexcube) on servers.

Provided technical support services to users on desktop machines which included 1st and 2nd Level troubleshooting, issues diagnosis and repair of malfunctioning PCs.

Supported the setting up of Data Centre and Data Recovery Centre of the bank.

Designed and deployed job aids to users on how to resolve or identify systems and network issues.

Logged all users’ complaints through IT service desk to ensure that issues are sent to incident owners to resolve.

Performed quarterly routine maintenance on all PCs, Servers, printers and other hardware devices to ensure optimal performance for over 300 users at the Head office; also, performed Inventory management of all IT assets.

News Agency of Nigeria (NAN), Abuja Nigeria December 2003 – April 2006

Project Engineer (Telecommunication)

Surveyed sites and ensured that a good communication link is achieved for radio equipment installation.

Planned and prepared cost analysis of required logistics to achieve radio equipment installations.

Configured and installed Data Broadcast Receiver (DBR).

Maintained and repaired microwave equipment in NAN offices/clients’ offices such as VSAT, radio equipment, antennas, power generating set, etc.

Logged clients’ complaints and resolve or escalate if necessary until issues are resolved.

Prepare periodical report on all projects executed and design schedules for upcoming projects.

Dele Telecoms Limited, Ilorin Nigeria January 2003 – December 2003

Telecommunication Engineer

Designed VSAT of various sizes.

Computed and plotted parabolic length of VSAT on meter long graphs.

Worked with welders to caste VSAT frames.

Installed VSATs for homes and businesses to view Ku-Band and C-Band Signals from TV satellites.

Provided after sales support to customers.

Nigerian Telecommunications, Abuja Nigeria January 2002 – December 2002

Telecommunication Engineer

Maintained and monitored trunk routes (microwave links).

Measured and analyzed microwave signal strength using digital spectrum analyzer.

Established microwave link between base stations.

PROFESSIONAL CERTIFICATIONS & TRAININGS

Project Management Professional – PMP

PMI – Agile Certified Practitioner – PMI-ACP

Certified ScrumMaster® – CSM

ITIL Foundation V3 Service Management – ITIL

Six Sigma Yellow Belt Professional – SSYB

PMI – Program Management Professional (PgMP) Training – Completed

Microsoft Certified System Administrator – MCSA

Oracle9i Certified Professional – OCP

PROFESSIONAL MEMBERSHIP

Member, Project Management Institute (PMI), USA – Active Status

Member, Scrum Alliance, USA – Active Status

Member, Institute of Electrical & Electronics Engineers, USA – Active Status

EDUCATION

Capitol Technology University, Laurel MD, USA 2015 – 2017 (Expected)

Master of Science, Information Systems Management (MSISM)

Completed 30 out of 36 credits with CGPA of 4.0/4.0

University of Ilorin, Ilorin Nigeria 2007 – 2010

Master of Business Administration (MBA)

University of Ilorin, Ilorin Nigeria 1997 – 2001

Bachelor of Engineering (B.Eng. Electrical Engineering)

Contact this candidate