Customer Service Supervisor

CELSO CHAVEZ

***** **** **., ****** **. ***** • Cell: 619-***-**** • E-mail: ******@**.***

• Qualifications

• Employment History

Computer

Extensive knowledge PC & Mac: • MS Office • Adobe CS 5.5 • Freehand • Quark • Web Browsers People

Customer Service Oriented • One on one • Professional Phone Etiquette • Group Guidance Certification

Type 50 WPM (Certified) Bilingual (Spanish, Fluent) Commercial Art Typesetting Office Equipment

Fax Machines Printers Phones E-mail Systems Computers Payment Machines Office Skills

Letter Writing Organization Prioritizing Finger Print Scanning Editing Filing Multitasking Workplace Etiquette Can lift over 50lbs. Effective Communication Planning Kmart SHC 10.03.2015 to 09.22.2016

491 Tres Pinos Rd., Hollister Ca. 95023

Position: Claims Clerk Supervisor: Arturo Gonzalez Phone: 831-***-**** Duties: Processed and packaged returned damaged or stolen goods according to type. Responsible for obtaining credit for merchandise whenever possible from vendors both local and national brands. Position required honesty and integrity as I aslo had the authority to markdown food and merchandise to prevent a loss for the store. TNG Merchandising 05.06.2015 to 08.01.2015

1955 Lake Park Drive, S. E. Suite 400, Smyrna Ga. 30080 Position: Merchandiser Supervisor: Evelyn Montiel Phone: 669-***-**** Duties: Responsible for timely updating of store magazines such as People, US, In Style and many others. I would keep magazines organized and in order at stores such as Safeway, Target, K-Mart and Walgreens. Howards Piano Moving 05.03.2014 to 07.21.2014

P.O. Box 918, Brookdale, Ca. 95007

Position: Apprentice Supervisor: Rick Howard Phone: 831-***-**** Duties: Clearing and setting up of area for moving. Alternate angle of eyes and gopher. Also helped in pulling, pushing, lifting, assembly, disassembly and moving of pianos of all kinds onto and off of truck, trailer or van. Elite Security Systems & Alarms 07.23.2013 to 08.15.2013 1225 Broadway, El Cajon, Ca. 92021

Position: Accounts P & R Supervisor: Marwan Atto Phone: 619-***-**** Duties: Billing, collections and payments. Called customers to discuss balances. Printed and mailed due notices. County of San Diego (Lemon Grove Family Resource Center) 08.02.2011 to 10.27.2011 7065 Broadway, Lemon Grove Ca. 91945

Position: Volunteer (Wex Worker) Supervisor: Jill Arrington Phone: 619-***-**** Duties: Worked the front desk with others greeting and directing clients to the appropriate place helping them with their applications and translating in some cases. Did a lot of filing and packet building of various forms for spanish & english. Collected and distributed incoming mail as needed and assisted with the outgoing mail when needed. Proof-checking lists and files was also on my duty list.

State of California (Donovan Prison Health Care Services) 08.23.2010. to 08.25.2010 480 Alta Road, San Diego, Ca. 92179

Position: Office Technician (Typing) Supervisor: Elvia Q. Slack Phone: 619-***-**** Duties: Responsible for maintaining the smooth flow of inmate healthcare files. Knowing their location at all times to ensure availability for doctors and nurses. Picked them up from cell blocks, reviewed them logged them and filed them. Meanwhile preparing other files for transport back to cell blocks. Arizona Republic (Newspaper Delivery & Sales) 10.01.2008 to 02.15.2010 1080 N. 16th Street, Suite 100, Show Low, Az. 85901 Position: Single Copy Sales Supervisor: Donna Meron Phone: 928-***-**** Duties: I was an Independent contractor responsible for a commercial paper route. I delivered: The Arizona Republic, The Wall Street Journal, The New York Times, USA Today and The Tucson Star newspapers. Place of delivery was to various racks and stores. Responsible for maintaining all paper work including sales logs and corresponding orders. Done on a weekly basis, seven days a week including holidays. My job was to be performed regardless of adverse weather conditions. Maintained machines. Self discipline and self motivation were a must. County of Santa Cruz (Human Resources Agency/ Benefit Services Division) 03.12.2007 to 02.13.2008 1020 Emeline Avenue, Bldg. B, Santa Cruz, Ca. 95061 Position: Clerk II Supervisor: Mary M. Erb Phone: 831-***-**** Duties: I worked with closed case files of different kinds. I fingerprinted and photographed new clients approved for benefits. I was responsible for maintaining all incoming mail for the building and distributed it accordingly. Filing, spreadsheets and performing a variety of other tasks at my supervisors request were also involved in my duties. Needed top notch work etiquette and self discipline because of working alone. Minuteman Press (Printing Services) 02.09.2006 to 07.21.2006 7525 Metropolitan Dr. Ste. 303, San Diego, Ca. 92108 Position: Graphic Artist Supervisor: Randy Lewis Phone: 619-***-**** Duties: Graphic Design and layout was the daily routine along with taking orders and returning calls. Filing and attending the customer service counter was needed also as it was a store open to the public and a print shop. Mitchell 1 (Auto Repair Manuals) 10.22.2005 to 01.14.2006 14145 Danielson St., Poway Ca. 92014

Position: Graphic Editor Supervisor: Judy LaPierre Phone: 858-***-**** Duties: Basically editing auto repair manuals. This involved converting information from a physical manual (book) into digital format for digital distribution either on CD’s or online. Punctuality was essential in that job. Celso Graphics (Freelance Work) 07.01.2002 to 10.01.2005 5440 Sycuan Rd., El Cajon Ca. 92019

Position: Freelance Graphic Designer Supervisor: Self Phone: 619-***-**** Duties: Provided freelance services to a variety of business owners, individuals and companies such as Going To Publications a hotel coupon guide book distributed throughout the west coast from California to Washington. I also did ad layout and design work for the Better Business Bureau (BBB) Yellow Pages publications of San Diego, Oregon and Washington.

Transwestern Publishing (The Yellow Pages) 12.13.1998 to 11.01.1999 8344 Clairemont Mesa Blvd., San Diego Ca. 92111

Position: Graphic Artist Supervisor: Monica Elrod Phone: 858-***-**** Duties: Performed Ad Layout and Design for their Yellow Book Publication as well as their online directory. As the sales reps would send them in we would put the clients ideas into an ad then it was checked for quality. Sycuan Band of the Kumeyaay Nation (Tribal Government) 02.12.1991 to 06.14.2002 5459 Sycuan Rd., El Cajon Ca. 92019

Position: Multimedia Coordinator Supervisor: Georgia & Daniel Tucker Phone: 619-***-**** Duties: I was the sole graphic artist responsible for all design and layout work for Sycuan Publishing the tribal offices and tribal departments printery. Other duties included: writing, editing, video, photography, printing and vendor management. I also was privileged to represent the tribe as liaison on occasion.

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