Customer Service Sales

OBJECTIVE

I am a dedicated and detail-oriented individual, with over three years of international experience as an Account Receivable clerk. Professional, driven, experienced with a solid background in record keeping, file maintenance, and bookkeeping.

EDUCATION

The American University

MS, Masters of Business Administration, May 2016

The American University

BS, Business Administration, Dec 2013

HIGHLIGHTS

Customer Relation

Effective time Management

Document control

Account reconciliation

ERP Practical Experience

Bookkeeping

Strong Knowledge of GAAP

Strong communication skill

EXPERIENCE

Qaiwan Group (Iraq)

Staff Accountant Jun 2013 – Oct 2016

Processed accounts receivable transactions and posted them in the ERP system Microsoft Dynamics GP.

Monitored and administrated over (2000) customer accounts, and determined payment schedules with customers.

Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.

Prepared various reports related to account receivable as needed by management.

Assisted management and co-workers on a daily basis with daily workflow and prioritized work to meet deadlines.

Prepared bills and invoices for sales rendered, and updated receivables on a weekly monthly basis.

Insured the collections of receivables from customers’ monthly installment for sales of villas and apartments.

Strong organizational skills and the ability to prioritize workload in order to meet tight deadlines in a fast-pace work environment.

Responding to customers phones and email inquiries in a positive manner.

Resolved collections by examining customer payment plans and sent reminders to customers via phone and notification letter to insure bills are paid on time.

Ensured correct coding of all customer invoices and payments in the ERP system Microsoft Dynamics GP, and set up new customer accounts as needed.

Reconciled customer balance and Assisted with month-end closing.

Volunteer Counselor, Orphan Program, (Iraq) Sept 2011 – June 2012

Taught English grammar to high school and primary school students.

Engaged with students in art projects and teamwork in sports.

Created and implemented innovative and engaging lesson plans and activities.

Raised funds for the orphans.

Managed students, organized the classroom and gave incentives to students to do their best.

LANGUAGE SKILLS

Bilingual in English and Kurdish

Conversational Arabic

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