Customer Service Sales
Resume:
Abigail Odoi
********@*****.***
Willoughby, OH 44094
Skills: Proficient with Microsoft Office Suite, ability to be resourceful and proactive in dealing with issues that may arise and possess ability to organize, multitask, problem solver, prioritize, and good at working under pressure. Willing to learn, can handle lager volume of calls and also willing to be trained and always desired to work in a fast-paced, organized and positive environment.
Work Experience:
State farm - (Irving, TX)
01/2015- 12/01/2016
Claims associate – Homeowners and Auto Claims.
Communicating with customers by phone, mobile app, click-to-chat and Internet reporting.
Gather and document loss information.
Verify facts of the accident, review supporting case files, and negotiate settlements
Interacting with policyholders, claimants, medical insurers, and body shops.
Handling a large volume of calls in a collaborative team setting.
Receive and review claim information.
Apply claim handling procedures to process claims, initiate payments, and close claim files.
Colleting and gathering information from customers who are involved in an accident or damage have a property.
Fingerhut - (Part time) 01/2014 – 02/2015
Customer Service
Answer phones and respond to customer inquiries, problems or complaints regarding daily operational activity
Customer Service agents use telephones to reach out to customers and verify account information.
Upgrading accounts.
Assisting with placement of orders, refunds, or exchanges.
Research, analyze and resolve customer
Home Depot- 01/2013- 02/2015
Freight Associate
Processing, package and ship orders accurately
Organizing stocks and maintain inventory
Inspects products for defects and damages
Examine ingoing and outgoing shipments
Organizing department space
Receive, upload and place incoming inventory items appropriately
Check, verify and fill customer invoices
Keep department clean and organized daily
Stocking merchandise
DC&P Company – 08/2012– 12/2013
Administrative Assistant
Serve visitors by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward any incoming phone calls while providing basic information when needed
Receive and sort daily mail/deliveries/couriers
Handle all matters with employees in a confidential manner.
Scheduling load pickups and drop offs.
Walmart – (Shakopee, MN) 05/2011 – 08/2012
Sales Associate / Customer Service
Determine customer needs based on personal features and other customer preference related factors
Demonstrate knowledge of store products and services to build sales and minimize returns
Completes markdowns, maintains clearance area standards, fills accessories, organizes and maintains the stockroom
Performs daily recovery to ensure a neat, clean and organized store
Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone.
Helping customers with returns and damaged items.
Education
New Prague High School – New Prague, MN,
HS Diploma – 2012
Columbia Southern University – expected graduation in 2018
Contact this candidate