Customer Service Representative

Melvin Thomas

Electric pallet jack/ warehouse associate/ maintenance

Houston, TX

************@*****.*** - 832-***-****

• Ability to follow written and verbal instructions

• Proficient in maintenance of mechanical equipment

• Well versed in maintenance of allotted area inventories

• Adept at informing the manager regarding any repairs or replacements needed

• Knowledgeable of safety guidelines related to maintenance work Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Electric Pallet Jack Operator

krogers distribution - Houston, TX - July 2016 to Present Shipping order selector using and double pallet jack. Picked five to eight stores a night, each store contained 300+ cases. Met production of 175 cases per hour. Shrink wrap and labeling each case. Order Selector/Forklift Operator

Staples - Houston, TX - August 2014 to May 2016

Responsibilities

Select orders check quantity

Skills Used

Customer Service Representative

Xerox - Houston, TX - March 2015 to April 2015

Responsibilities

Handled 100 to 200 calls in a day, resolved technical issues with mobile devices, wifi, and home phones, resolved billing issues, and made authorized changes to customer accounts, and also upsaled on company merchandise

Accomplishments

I always acceded the company sales goals, had great stats Skills Used

Great customer service

Typing skills

Tech savvy skill, knowing how to navigate through different resourses Fast typing

FORKLIFT OPERATOR

Assa Abloy - Houston, TX - March 2011 to 2014

Operate assigned forklift to handle order pulling and stacking duties

• Ascertain that assigned forklifts are in proper working orders by ensuring that proper maintenance is managed

• Pick orders and transport them to packing areas and assist in handling packing and labeling duties

• Match order numbers to picked orders to ensure accuracy of order and correct any problems immediately

• Receive incoming shipments and ensure that all items are properly and safely stacked in storage areas

• Create additional space by ensuring that all stacks are properly stacked to minimize storage issues Woodshop

Maintenance

Facilities Operator/Customer Service Representative TURNING HEADS INC - Houston, TX - May 2006 to August 2007 Kept lounges, stairwells, lavatories, facilities, common areas, and waste disposal areas clean and organized. Repaired or replaced plumbing fixtures, light figures and switches, ballasts, doors and hardware, windows and screens, and floor covering, including tile, hardwood, laminate, or carpeting. Patched, painted, and finished hard surfaces, and changed air conditioning filters as routine maintenance. Assess property damage and identified type of repair work needed. EDUCATION

Associates in Business Marketing

NORTH DAKOTA STATE UNIVERSITY - Fargo, ND

2007 to 2011

Business Marketing

LONE STAR COLLEGE - Houston, TX

2007

SKILLS

Electric Pallet Jack, Forklift Operator, heavy machine operator, Shipping And Receiving, Customer Service, Inventory Control, Maintenance

ADDITIONAL INFORMATION

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Billing & Coding

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

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