Customer Service Assistant

Melissa J. Cusick

***** ********** **** #***, ****, TX 77450, 281-***-**** *************@***.***

Summary: To secure employment utilizing my professional office, administrative assistant skills in a challenging business environment. The combination of skills and past experiences provide the opportunity to enhance all aspects of office management and customer service.

Qualifications:

Receptionist/Administrative Assistant Personal Assistant

Customer Service Human Resources

Appointments/Scheduling Shipping & Receiving Logistics

Accounts Receivables Ordering of office supplies and purchase orders

Work History:

5-201*-*-**** World Energy Supply Company – Administrative/Personal Assistant

Answered phones - 15-20 calls daily

Greeted customers and vendors – daily

Created files for new open orders – daily

On new orders made sure shipping location was on each new order

Handled all open files – between 70-80 files daily

Typed purchase orders for salesmen when needed

Purchased customer’s orders online and with vendor’s – daily

Expedited orders with vendors - weekly

Handled logistics with delivery companies and freight forwarders - daily/weekly

Corresponded with customers with status on orders weekly via email - daily

Created a spreadsheet with all the customers status for each order - monthly

Handled all shipments from UPS, Fed Ex, commercial trucks drivers and delivery services – daily

Handled all correspondence for the logistics - daily

Labeled all shipments with customers name and address for transit - daily

Created a spreadsheet of all new orders by customer and the cost on each new order for owner - weekly

Filing System organized for each customer by customers purchase orders - weekly

Assisted the accountant with billing and invoicing – monthly

Organized all invoices and matched them with the correct purchase orders- monthly

Corresponded with vendors when invoices didn’t match purchase orders and have them credit our account.

2003-2012 Stay at home mom

2000-2003 Sharp Technologies – Receptionist/Administrative Assistant

Answered phones – 20-30 daily

Greeted investors and offered water or coffee

Scheduled conference calls for our investors - weekly

Made sure coffee was always on and ordered lunches daily.

Cleaned conference rooms after each meeting for other to use next.

Made copies and kept up with the due diligence file for the New York Stock Exchange.

2000-2000 Richmond Printing – Receptionist/ Administrative/Accountant Assistant

Answered phone calls 20 – 30 daily

Greeted customers and vendors - daily

Created files for new orders – daily

Made coffee and reception area cleaned – daily

Kept periodicals up to date - weekly

Typed and created purchase orders for sales team - daily

Kept a filing system organized by each customer orders - weekly

Ordered business supplies for the company - monthly

Assisted the accountant with purchase orders and invoices - daily

1999-2000 Wetmore Printing Company – Sales Assistant/Overflow Receptionist

Typed up quotes for the sales team of 15 - daily

Made Copies of Purchase orders - daily

Over flow Receptionist - 10 line switch board - daily

Kept all different paper stock types in order in storage room - monthly

1997-1999 Richmond Printing – Receptionist/ Administrative/Accountant Assistant

Answered phone calls – 20 – 30 - daily

Greeted customers and vendors - daily

Created files for new orders – daily

Made coffee- daily

Typed and created purchase orders for sales team - daily

Kept a filing system organized by each customer orders - weekly

Ordered business supplies for the company - monthly

Assisted the accountant with purchase orders and invoices - daily

1994-1997 Mary Ann Whisenhunt Properties – Receptionist/Administrative/Personal Assistant

Answered phone calls – daily 20-30

Greeted customers and vendors - daily

Kept conference room clean - daily

Corresponded with homeowners for buyers to see their home – daily

Updated Alteria on new and reductions of listings - when needed

Would hold open houses and catered food for them - weekly

Typed up contracts for the sale of houses for buyers and sellers - when needed

Made copies for contracts - when needed

Filed sales by customers after closing of sale on property

Made sure that information about all listings and showing instructions stayed up to date in the showing binder - daily

Ran personal errands for the owner which included picking up dry cleaning, making deposits, picked up lunch and made sure her son was picked up from school.

Wrote checks for office expenses, bills and myself.

Skills Summary: Highly self-motivated, dependable, organized, goal-oriented and efficient – Outstanding verbal and written communication skills. Proficient in Microsoft Word, Excel, Access, Outlook and Internet Explorer

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