Office Assistant/Receptionist
Resume:
Mary A. Rousseau
Blossvale NY 13308
****************@*****.***
Objective: To advance in a challenging career path, while utilizing my skills, experience, and education.
Experience: Oneida Daily Dispatch Oneida NY
Circulation/Business Office Clerk 08/2014 to 10/2016
Provided customer services to subscribers and potential customers.
Answered phones and customer questions about subscriptions.
Performed various accountinting and bookkeeping activities.
Performed daily deposits.
Operated various office machines to include, postal, fax, copy, printers, computers, multi-line phones.
Data processing of various customer account information.
Operated windows based computers using various Microsoft programs.
Reliable Answering Service/Vineall Ambulance Service Oneida NY
Telephone Dispatcher 03/2012 to 02/2015
Accepted incoming telephone calls from multiple businesses for on-call assistance.
Dispatched emergency personnel to various locations.
Contacted medical facilities, funeral directors, septic/sewer agencies, heating/cooling technicians, attorneys, county agencies, mental health facilities, towing companies and water authorities.
ACS Utica NY
Customer Service Representative 12/2006 to 07/2008
Responded to customer issues to achieve customer satisfaction.
Transferred calls to appropriate supervisors and managers.
Advised customer of available services offered.
Trained newly assigned personnel.
Handled escalated calls.
Education: VVS High School Verona NY
Diploma
References: Available upon request
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