Customer Service Quality Assurance
Resume:
*****.*******@*****.***
TRACY GRANT
OBJECTIVE
To acquire a challenging position in an environment where I can best utilize my skills and education.
SKILLS & ABILITIES
Professional phone etiquette
Excellent communication skills
Customer service-oriented
Works well under pressure
EXPERIENCE
Quality Assurance/Compliance Agent, Excelium Management
05/2015-08/2016
Monitor recorded calls to ensure that agents are following all company policies and guidelines.
Give agents guidance on how to correct any mistakes they may have made while on a call.
Ensure that all the information given by both the client and agent is truthful and accurate information.
Verify all information given by the client on the call by doing proper research.
Edit any information that may have been inputted improperly by the agents
Evaluate all document sent in by the client to ensure that all the client personal information was accurately filled out.
Train all new incoming quality assurance/compliance agents.
Customer Service Representative, Deliver Lean
09/2013-04/2015
Conduct research to solve customer service issues in a timely manner
Conduct presentations outlining frequent customer complaints
Meet with Customers face to face to address customer concerns
Tour facility with potential partners outlining company achievements
Train and evaluate junior employees
Handle incoming calls for upper management
Conduct cold calls, bringing in new accounts
Sales Associate/Cashier, Wal-Mart Inc.
11/2011-10/2014
Maintain departments per company standard.
Cross trained in various store operations.
Inventoried dry goods insuring they complied with USDA standard.
Monitored backroom inventory.
Order and stocked sales for display daily.
Responsible for over 2000 dollars in company assets
Assist customers with a variety of requests.
Maintain a clean working environment per company standards.
EDUCATION
Broward College
Education 2014- Present
REFERENCES
George Mclean
Wal-Mart Customer Service Manager
Aaron Swift
Excelium Quality Assurance Supervisor
Travis McKinney
United States Army Sergeant
Contact this candidate