Human Resources Manager

Melba Aguilar, SPHR

*************@*****.*** 682-***-****

**** ********* *****, *********, ** 76018 817-***-****

HUMAN RESOURCES PROFESSIONAL

Dynamic Human Resources Business Partner with broad-based generalist and operations experience with a significant track record for obtaining results. Experienced in leading cultural change, people development, and organizational design. Bilingual fluency (English/Spanish), superior communication and presentation skills, and an in-depth awareness of work environment issues.

AREAS OF EXPERTISE

Employee/Labor Relations Leading Cultural Change Org Designing Processes

Policy Development Compensation and Benefits Recruiting and Retention

Training and Development Organizational Development Performance Management

EXPERIENCE AND ACHIEVEMENTS

Dallas Ft. Worth International Airport November 2009 – Present

Human Resources Consultant

Provide senior level generalist support to quasi-governmental entity. Currently support 12 business units that include Airport Operations, Airport Development & Planning, and Administration at the third largest airport in the United States.

Employee Relations - Heavy employee relations with performance metrics for investigations, EEOC responses, serve as a liason between legal and the business unit, mediation of management issues, and internal employment appeal hearings.

Strategic Workforce Planning – Ensuring that each business unit strategy aligns with the corporate goals and initiatives by realigning the workforce components for optimum results.

Employee Engagement – champions employee engagement initiatives with assigned departments Organizational Development – Provide core curriculum training to business unit which is aligned with leadership competency model

Labor Relations - Utilizing union avoidance tactics and training to keep DPS union free. Strategies include training for management, financial planning for departments affected, positive employee relations resolution, and dealing with local Fire & Police Associations on action items.

Diversity & Inclusion - Partners Diversity & Inclusion department to monitor workforce diversity goals, utilization, and diversity objectives to ensure that strategies are deployed at the business unit level to meet and or exceed the Airport’s goals in these areas. Analyzes department demographics to determine workforce planning needs

De La Rue North America, Inc. – manufactures large cash sorters for banking industry

Sr. Human Resources Manager February 2008 – February 2009

Managed HR Generalist function for a Global security printing and cash sorting equipment manufacturer headquartered in the UK.

Policy Development: Implemented a Field Policies and Procedures manual that aligned with UK Policy but complied with US Employment Law.

Employee Engagement: Redesigned annual engagement survey would provide better alignment UK HR Initiatives.

Employee Retention Strategy: Implemented workforce planning program, new employee orientation and on - boarding program, and community outreach program for recruiting diversity candidates.

Training and Development: Conducted a need analysis of management level training and secured a contract with Training Consultant specializing in software security and patent law to assist business goals.

Medco Health Solutions – contract – pharmacy provider call center July 2007 – December 2007

Human Resources Manager

Managed the HR operational functions of an 800-employee fortune 100 organization comprised of a customer service call center pharmacy with a growing telecommuting employee population and a special care pharmacy.

Project Management: Acquired large government contract which called for a 30% increase in call center head count with a specialized need for bilingual (Spanish) speaking representatives. Project length from start to implementation was 9 months, project was completed in 5months which resulted in 140K savings to operation.

Recruiting & Retention: Implemented a behavioral based targeted selection process, a skills assessment program, and a clearing house for drug & alcohol and background check screening.

Labor Relations: Negotiated with union representation regarding new programs and gained approval for implementation. Handled minor labor relations grievances as assigned.

A.E. Petsche, Co. Inc. – aerospace/defense contractor/manufacturer October 2004- March 2007

Human Resources Manager

Provided a foundation for HR practices globally within an OEM aerospace electronic distribution firm operating in 4 countries with 237 employees.

Employee Relations: Heavy employee relations issues which led to the creation of an integrated Policies & Procedures Handbook during first 40 days of tenure. Established a hotline for employee issues.

Federal & Legal Compliance: Successfully completed a DOL audit of the company’s 401K plan with favorable results. Established training programs and process design maps for federal RFPs, federal contract negotiations, & federal Quality Control audits to assure compliance with FAA, EEO, OSHA, FAA, and ADA standards.

Benefits, Compensation, & Payroll: Negotiated all self insured contracts for Medical, Dental, & Life Insurance policies. Converted payroll system to a web based platform which enhanced efficiencies in costing projects and a more precise time keeping program which resulted in a 75K savings the first year. Redesigned the compensation and incentive program for Sales and Marketing in US, UK, & Canada

Acquisitions: Instrumental in assisting the business in implementing a manufacturing and sales market in Queretaro Mexico. Provided recommendations on compensation, legal compliance, and benefits for workforce.

Hanley Wood LLC – contract – trade show firm April 2002-February2003

Human Resources Manager

Functioned in a Human Resources Generalist role for a b2b tradeshow start up firm with 60 employees.

Acquisitions: Provided workforce analysis for companies that were acquired. Responsible for due diligence forecasting and execution

Policy: Established Policy Manual, Safety Program, and Recruitment & Retention Program

Process Design: Built process maps for NEO, Payroll, Recruiting, Contract Management, and Training

Best Practices: Established a roundtable committee for best practices company wide. Established annual initiatives for efficiency, safety, communication, and process.

VNU, Incorporated - B2B trade show and publications firm December 1998-February 2002

Sr. Human Resources Manager

Functioned as a Sr. Human Resources Manager for world wide b2b publications and tradeshow firm with over 732 employees and 75 contractors in two locations: Texas and South Carolina. Responsible for IT, Facilities, & Business Units.

Strategic Business Partner: Collaborated with Senior Staff to meet all corporate initiatives and successful completion of corporate projects.

Workforce Analysis: Established Succession Planning for Division

Policy & Procedure: Established integrated policy & procedure manual for tradeshow and publications

Compensation & Benefits: Established 3 tier compensation and incentive program. Negotiated benefit contracts.

Performance Management: Implemented a competency model with success factors, goals, and measureable competencies.

Chief Auto Parts, Incorporated – retailer of automotive supplies August 1994- November1998

Employee Relations Manager

Functioned as Employee Relations Manager for 180 retail units, in 3 regions, with 1600 total employees.

Employee Relations Metrics: Established metrics for handling complaints, investigations, EEOC responses, and litigation issues.

Diversity & Employee Retention: Implemented a Mentoring Program and Community Diversity Outreach Program

Labor Relations: Reduced union grievances by 40%

Risk Management: Managed Non Subscriber Benefit plan for District. Reorganized Safety Program.

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EDUCATION & CERTIFICATIONS

University of Texas at Arlington

Bachelor of Science: Psychology with a minor in Industrial Organization

Currently working on Masters of Science in Psychology/OD

SPHR Certified: 1998

Corporate Leadership Council – Human Resources Leadership Academy

Certified HR Project Manager: February 2016

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