Chelsea Smith

**** ****** **

Middleburg, FL **068

904-***-**** C

acxy7m@r.postjobfree.com

EDUCATION

Fortis College, Medical Billing and Coding Diploma Program

Graduated March 2015

High Honors, GPA: 3.87

Significant Coursework: Medical Coding – CPT, ICD-9-CM, ICD-10-CM, HCPCS, Third Party; Medical Terminology; Insurance – Billing / Collections and Claims Processing; Medical Office Procedures; Business and Medical Office Communications; Healthcare Automation – Medical Office Software, Operating Systems, Operations / Word, Operations / Excel

Skills Acquired: Understand use of CPT-4 code book; Convert office procedures to CPT-4 code; Understand use of ICD-9-CM code book; convert diagnosis to ICD-9-CM code, Understand use of ICD-10-CM; convert diagnosis to ICD-10-CM, Convert hospital procedures to CPT-4 code; Financial systems and procedures; Medical terminology and abbreviations; Body systems and related diseases; Understanding medical specialties; Use of medical software for – Registering patients, Scheduling patients, Posting payments, Posting charges, Running reports, Billing patients and insurance; Typing and data entry; Understanding HIPAA regulations, Understanding encounter forms; Understanding CMS-1500 form, Understanding EOB

EXTERNSHIP/ WORK STUDY

LWBS, Answer phones, make appointments, call insurance companies about RA. superbills, navigate APTRIMA. fax or mail Medicare and multiple other insurance companies medical documents per there request, insurance verification through Availty

WORK EXPERIENCE

Pizza Hut, Manager; Cook; Driver; CSR, Orange Park, FL, June 2012 to January 2015. Responsible for preparation and delivery of 200 orders each shift; Reconciliation of shift collections; Scheduling personnel; Evaluation of product use and order product accordingly; Monitor social events to ensure proper staff and product levels; Responsible for ensuring customer satisfaction.

McDonalds, Cashier, Jacksonville, Florida, December 2011 to December 2012

Responsible for up to 2,000 in cash and credit sales per day; Balance taking orders with headset and taking customer payment simultaneously; Responsible for opening the store and preparing for breakfast.

Unicor-KGB USA, Directory Assistance Operator/ Supervisor, Tallahassee, FL, July 2008 to October 2011

Provide 411 assistance to various telecommunication companies (AT&T, Sprint, Cricket, and multiple others); Searches in database as requested; Supervised 14-15 people on my team; Provide customers with the addresses and phone numbers as requested; take escalated calls that could not be handled by team. Achievements, Certificate of Excellence, Agent of the Month, Rising Star

Tow Truck Dispatcher, 2007- 2015

A-1 Towing & Recovery, Scott's Affordable Towing & Sprint Towing

Administered and operated all computer aided communication and dispatch equipments.

Maintained record of all emergency requests received.

Answered all phone calls coming to facility and if required routed to drivers.

Ensued dispatch according to schedule and work order.

Informed drivers and operators of any traffic diversions.

Coordinated with all customers and drivers regularly.

Maintained record of all shipments and work orders.

VOLUNTEER

EXPERIENCE

Red Cross, Stocker

Set up for banquets, assembled gift baskets, prepare go bags to be sent up north for hurricane Sandy.

Second Harvest, Stocker

Separate and distribute food for the needy.

SKILLS / CERTIFICATIONS

Certifications: HIPAA, CPR and CPC May 2015

Typing: 40 WPM

Computer Applications: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, APTRIMA, Springcharts, avality, AAA & tow123.

Office Equipment: Computers, Printers, Scanners, 10 Key

References available upon request

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