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Quality Engineer Customer Service

Location:
Indianapolis, IN
Posted:
December 21, 2016

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Resume:

John R. Dowdy

**** ************ **.

Indianapolis, IN 46228

317-***-****

acxy6a@r.postjobfree.com

Objective

To secure employment within a company that offers the room for growth and career fulfillment.

Qualifications

ASQ-Certified Quality Engineer

Six Sigma Black Belt(certified July 2000)

ASQ-Mechanical Inspector

CMM advanced level programmer- Brown and Sharpe (PCDMIS, Virtual DMIS, Measure Max 6.4 and Calypso) Bridge and vertical arm CMM’s

GD&T and advanced blue print reading

Work History

Rolls-Royce Corp. 2015-present

Manufacturing Engineering Technical Specialist

-Develop CMM measurement plans

-Direct 23 hourly programmers in a UAW environment

-Support new product launch and implement inspection plans

-Training hourly CMM programmers

-Implement new measurement technology

-Develop automation cells for robots

-Supplier Quality visits

Transcat, Houston, TX 2012 - 2015

Metrology Engineer/CMM Programmer

-Teach CMM and Portable CMM programming classes

-Contract inspections

-R & D Reverse Engineering

-Calibrations

-Quoting and sales calls

-Vision Systems training: such as CT Scanning

-Supervise a 4-Demensional Metrology Lab

-Supervise 7 direct reports

National Oilwell Varco, Houston, TX 2010 – 2012

Quality Engineer

-Established Lean Processing through Purchasing and Engineering Departments

-Developed AVL

-Managed MRB

-Conducted internal and external audits

-Implemented supplier corrective actions

-Direct supplier contact for non-conforming materials

-Conducted two Six Sigma projects

-Authored quality procedures

-Achieved $2 billion in returns from a supplier for non-conformances

Key Technology, Walla Walla, WA 2008 - 2010

Promoted from Quality Engineer to Quality Manager

-FEMA control plans

-PAPPS

-APQP

-Internal and external audits

-Implemented the computerized QMS

Magna/Drive Automotive, Piedmont, SC 2006 – 2008

CMM Tech II

-Tier 1 Stamping and assembly plant for BMW, Mercedes, Ford, Chrysler

-Created and ran CMM programs for Class A sheet metal stampings.

-Trained personnel on the new Camio Studio CMM software

-Programmed in PCDMIS 3.7, Camio Studio 4.3 and Measure Max 6.4

-Created Gage R&R’s and CPK studies

LK-Metrology Systems Inc., Brighton, MI 2005 - 2006

Applications Engineer

-Onsite and offsite training of Basic and Advanced CMM programming (LK Camio Sudio)

-Help Desk for Customer Service Software Support issues

-Onsite and WEBEX customer demonstrations

-Contract inspections

-Coordinating offsite customer training and scheduling of training

-GD&T and Blueprint reading classes

-Direct contact with Service Engineers for addressing customer hardware issues

-Testing and creating new programs and bug patches

-Upselling of products and training packages

-Creating quotes for Software support, new machine purchases and training packageS

-Basic and Advance training classes for software not supported by LK-MSI

-Coordinating customer shipments of software and hardware

-Performing Gage R&R's

-Creating programs for sales demonstrations

-Creating CAD models for non cad based users

Injectronics Corporation, Wauseon, OH 2002 - 2005

CMM Programmer

- Dimensional layout of parts to print and CAD using a global status Brown and Sharpe CMM (PCDMIS)

-Attend APQP meetings to provide dimensional status to members and customer for product launch

-Provide certifications and dimensional data for PPAP’s

-Help finding root cause analysis and permanent corrective actions for failures

-Direct supplier contact with customers to implement changes, answer 8d’s and to review DOE.

-Support production floor to control process or set parameters to meet production standards.

-Write Control Plans providing the dimensional data that is applicable as well as what is critical to the manufacturing process

-Edit Flow Charts and FMEA’s as per dimensional layouts.

-Dimensional data for Customer Concerns and Global 8d’s.

-Gage R&R’s and calibrations.

-Perform CPK and PPK studies for PPAP’s.

-Create CMM programs for in process non destructive testing.

-Provide dimensional data for Launch parts and supportive data.

Ford Motor Company Lima Engine Plant, Lima, OH 2001-2002 (contract only)

Quality Methods Analyst

-Created and implemented new Audit program for Supplier Launch.

-Quality Engineer for launch of new product.

-Create Control Plans for all new product in relationship to the FEMA and Flow Chart..

-Audited suppliers for launch readiness.

-Perform Customer Run at Rates and Q1 audits for Launch.

-Responsible for auditing Supplier 8d’s and ensuring their permanent Corrective Actions are feasible to manufacturing process.

-Identify failures in plant and initiate the Global 8d.

-Responsible for creating Loss prevention in the warranty repair and rework departments.

-Supplier direct contact for new product launch and maintaining alternate suppliers.

-Audit WERS system for tracking of incoming materials and maintaining plant build levels.

-Audited plant for launch readiness.

-Converted CMM programs to PCDMIS for all engine lines.

-Trained lab staff on PCDMIS.

-Layout of engines, crankshafts, and engine blocks using a vertical arm CMM.

UNITED STATES MARINE CORPS 1987-1991 DESERT STORM VETERAN

References Available Upon Request



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