Customer Service Manager

Ricardo A. Alvarez

***** ** ***** **** # * Miami, Florida 33176 - Cell.: 305-***-****

Email: ************@**.***

I am an individual, with experience in project management and team leadership. I specialize in creating and implementing high-performance strategies in the Supply Chain, Logistics and transportation industry that directly impact growth and profitability for companies. In addition to my knowledge of the business process, I also offer proficiency in many computer software's and cutting edge technologies

Employment History

EQUIOFICA DISTRIBUTORS, Inc. Miami, FL

Managing Director (2013 – 2016)

Oversee all Operations of a Purchasing, Sales and Distribution Company.

Negotiation with International Governmental agencies.

SHARP ELECTRONICS CORP., LATIN AMERICA Miami, FL.

Operations Manager (2006 - 2012)

Oversee all in /out bound operations.

Managed Supply Chain processes and distribution from different facilities.

Ensure Incoterms 2010 Obligations, Costs and risks are followed with customers as needed.

Improve negotiated rates and contracts with air, ocean and ground carriers. As well as 3PL.

Oversee order processing and customer service. Implementing system procedures in SAP.

Streamline invoicing by department, budget review, costs.

NIGHTLINE, INC. Miami, FL.

Sales / Export Manager (2000- 2006)

Sales of IR Night Vision equipment to various countries governmental agencies. Approx. $3.5 Mil

Oversaw preparation and delivery of shipments to governments and corporate clients abroad.

Effectively manage all clients’ requests and needs during and after shipments to include; invoicing, insurance certificate, certificates of conformity, letters of credit, return instructions, all air and ocean shipping documentation.

Create procedures for the preparation of all licensing with Dept. of State and Dept. of Comm.

Ensured compliance with ITAR CLASS XII (SME) regulations and conditions.

Oversaw preparation and delivery of shipments to governments and corporate clients abroad.

SHARP ELECTRONICS CORP., LATIN AMERICA Miami, FL.

Distribution Supervisor (CIRCLE INT’L, INC. ) / Associate Operations Manager (1996-2000)

Oversaw operation of a 100,000 Sq. feet bonded facility and a 50,000 Sq. domestic facility of a 3PL (Circle Int’l) / Liaison between Circle International, Sharp Electronics LAG, and US Customs

Progressed from Distribution supervisor with Circle Int’l in1996 to Warehouse Manager with Sharp in 1997 to Associate Operations Manager with Sharp in 1998.

Maintained 6 million dollars inventory, forecasting/ improving shipping accuracy to 98.6%.

ROZEN INTERNATIONAL, INC. Miami, FL.

Shipping Supervisor (1990 -1995)

Responsible for all exports and customer service, to include documentation and logistics.

Responsible for all import documentation, including FDA and Fish & Wild Life

Education

MIAMI-DADE COMMUNITY COLLEGE - Miami, FL (1990)

2 years towards - Associate in Science, International Business

1 Year towards - Associate in Science, Aviation Business

Languages: Spanish – Fluent / English – Fluent / Portuguese - Fluent

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