Customer Service Microsoft Office

PROFESSIONAL PROFILE

QUALIFICATIONS

RELEVANT EXPERIENCE

EXPERIENCE

DERRICK WILLIAMS

***** ********, *******, ** ***** H: 346-***-**** C: 832-***-**** ***************@*****.*** Cable Technician with a proven track record of implementing preventative maintenance tracking systems and work order systems. Facilities Specialist with 3 years in repair and maintenance. Organized recordkeeper with strong interpersonal skills.

Power and hand tools Strong attention

to detail Circuitry and wiring

Troubleshooting Customer service-

focused Responsible and reliable Time

management Lifts 50+ pounds

Preventative maintenance Excellent

problem solver Microsoft Office

Self-starter Strong communicator

Responded to and resolved an average of 3 to 4 field service requests per day.

03/2013 to Current Cable Technicians

HISD - houston, TX

Installed and removed End to End Structured Cabling systems, including pulling wire, device termination and mounting back boxes. Documented and reported each installation in company log book. Mounted and fastened control panels, sensors and video cameras. Carefully explained all aspects of running the cable system to customers. Examined systems to locate problems such as loose connections and broken insulation.

08/2009 to 03/2013 Dispatcher

XL - houston, TX

Oversaw scheduling for the day-to-day activities of 8 transportation employees.

Negotiated contracts with outside providers to minimize costs to the company and customers.

Coordinated with freight forwarders to expedite international shipments. Evaluated operational records and made scheduling adjustments to maximize efficiency.

Reported inventory balances and cycle counts in both the ERP and WMS systems.

Stacked and transported all overstock to storage areas. 05/2003 to 09/2009 Mail Carrier

EDUCATION

SKILLS

USPS - Staford, TX

Processed,delivered,and sorted mail,parcels,express and registered mail. I've operated Pitney Bowes mail meter machines, driven LLV postal vehicles. I have delivered mail box to box an also on a walking door to door routes. I know how case mail also I've carried full routes plus splits off other routes. Associate Degree: Accounting

University of Houston houston - TX

Accounting 3.2

Attention to detail, book, cable, Cabling, contracts, Customer service, delivery, ERP, hand tools, inspection, insulation, inventory, Microsoft Office, communicator, cameras, problem solver, repairs, scheduling, Self-starter, shipping, Structured, Time management, transportation, Troubleshooting, video, wiring. Operate all Postal equipment plus i am experienced in all postal procedures.

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