Network Technical Support

Fawad Manzoor

Contact: 438-***-****

acxxse@r.postjobfree.com

Willing to relocate anywhere in Canada

Summary

An accomplished IT Professional with a proven ability to develop and implement

Business-critical ICT infrastructures, specializing in Network & Information

Security. CCNP R&S [Switching] certified having a B.E in Telecommunication as well as a Masters in Information System Security coupled with 3+ year industry experience across the breadth of Information and Communications Technology, including IP/MPLS Network Transport, Access Control and Perimeter Security, Network Monitoring and Analysis. I have been associated with largest ISP, assisting various full project life-cycles in multiple deployment and migration scenarios relating to Network and Systems services.

ACADEMIC QUALIFICATION

M.Eng in Information System Security (2014-2015)

Concordia University

Bachelor of Engineering in Telecommunication (2005-2010)

Hamdard University

CERTIFICATION/ LICENSE

oCCNP Tshoot Certification in Aug 2016 (Cisco ID No: CSC011900729)

oCCNP Switching Certification in Nov 2013 (Cisco ID No: CSC011900729).

oCCNA Certification Cisco Certified Network Associate in Jan 2011.

oCCNP Route 642-902 trained.

oCCNA Security 210-260 trained.

PROFESSIONAL EXPERIENCE

Senior Network Consultant: (Feb 2016- Present)

Working as a Senior Network Consultant in NTT Data Canada on Morgan Stanley Network Operations Project.

- Monitor Network for one of the Fortune 500 Company distributed worldwide, using monitoring tools such as Syslog Messages, Spectrum, SevOne and Wireshark.

- Identify, troubleshoot and resolve network issues efficiently.

- Providing troubleshooting services to the network end users by following ITIL process and Service Now Ticketing Tool to resolve and forward tickets.

- Engage various hardware vendors (CISCO, Juniper, Arista, BNT, Dell, Adva, HP, Lenovo, etc.) and carriers for immediate resolution of the network issues.

-Vendor Management for hardware remediation.

- Providing assistance to on-site field Technician for visual and cable checks, code up-gradation and hardware replacement.

-Perform schedule maintenance by running pre scrubs and post scrub on the network.

- Provide feedbacks on the technical procedures.

-Working in a team-centric environment.

Service Desk Operator (Student Job): (July 2014- Feb 2016)

Worked Part time as a Service Desk Operator in IT Department of CONCORDIA UNIVERSITY.

-Manage PC, Laptops and Installing printers.

-Provide technical support to Faculty, Student and Staff

-Dealing with Software installation and License issue.

-Troubleshooting network problems and Hardware/Software issues

-Training new hired engineers.

Network Engineer: (June 2012- Dec 2013)

Worked as a Network Engineer in IP Core NOC of ISP SUPERNET LTD.

-Design, Configuration and troubleshooting nation-wide IP/MPLS based Layer 2 VPN and Frame-Relay Services.

-Maintaining BGP Peering with Upstream ISP.

-Managing and troubleshooting of Linux Servers and ensuring smooth services of SMTP, POP, MX, DNS, Cache, WEB and NMS Server.

-Analyzing, evaluating, and improving the performance of network and systems services.

-Upgrading IOS of Switches and Routers and hardware replacement

-Monitoring Network through various NMS tools such as MRTG, STG, IP sentry and Rancid.

-Interact with field Operation Staff and outsourced vendors for maintenance and other issues

-Providing Level 2 Technical Support to Customer

-Making SOP’s for general operations.

SKILLS

Networks: Implementation and troubleshooting of Cisco Routers and Switches like VLANs, VTP, STP, EtherChannel, PPPoE, IP SLA,GRE Tunneling, RIP, EIGRP, OSPF, BGP, Redistribution, Frame-Relay,L3 MPLS, DMVPNs, IPSec VPNs, IP Multicast Routing, Control & Data-PlaneSecurity, First-Hop Redundancy, HSRP, VRRP, GLBP, NAT, SNMP,TCP/IP

Systems: DHCP, DNS, FTP, Web-Caching, Network Access Control, Network Monitoring System, Virtualization.

Programming Languages: C++

Operating Systems: Linux, Microsoft Windows

Platforms: Cisco 1800/1900/2800/2900/3800/7000 Series Routers, Juniper M7i/M10i

Routers, Cisco Catalyst 3750/3550/3650 Switches, Cisco 4400/5500 Series

Tools: Spectrum, Wireshark, FSP Manager, Cisco Prime

ACADEMIC PROJECTS

Design of a Virtual Wireless Network using QualNet Simulator:

-Created a Wireless network with multiple nodes and obtains result for fading and without fading at the Physical layer.

-Calculate packet loss at each layer.

-Calculate ACK, RTS, CTS packets and retransmission at MAC Layer

-Calculate number of packets fragmented re-assembled and throughput.

Vulnerability assessment of Web-Client Application Roundcube:

-Exploiting and Mitigation of XSS Vulnerability (Stored and Reflected).

-Using different Vulnerability Scanner like Acunetix and SQLMap.

AWARDS

-Scholarship on good semester result at Hamdard University.

-1st Prize in Project Design Competition held at Hamdard University.

-Letter of Appreciation for Volunteering Engineering and IT Fair 2007.

-Letter of Appreciation for Volunteering Hamdard Convocation 2008.

REFERENCES

Reference can be furnished upon request.

Contact this candidate