Customer Service Administrative Assistant

Location:

Posted:

December 17, 2016

LANAI J.REID

Washington, DC 20011 *********@*****.***

EDUCATION

Master of Science: Psychology

University of Phoenix, Arizona 2008- 2010

Bachelor of Science: Agriculture

University of Maryland Eastern Shore, Princess Anne, Maryland 1998- 2002

EMPLOYMENT HISTORY

Recreation Assistant V 3/2012-2/2016

Montgomery County Government, Department of Recreation, Germantown, Maryland

•Greet and assist community members by providing excellent customer service

•Provide information in response to members inquiries regarding programs offered at the community center

•Conduct informative tours for guest interested in participation and/or rentals of facility

•Maintain electronic and manual record keeping system

•Answer, transfer and screen calls

•Operate internal computer systems to register community members for classes, programs and memberships

•Utilize internal computer systems to monitor membership status

•Coordinate office services such as ordering office, community programs, and weight room supplies

•Collect payments for classes, programs and memberships offered at the community center

•Trained new employees on required daily responsibilities

Administrative Assistant 5/2008-4/2009

CMT Services Inc., Hyattsville, Maryland

•Provided administrative support to various department and offices heads: human resources, general manager, complaint division

•Assisted with employee-related benefits/resources and maintained confidential files

•Organized and managed record keeping system

•Retrieved and delivered information from database in response to requests from authorized personnel

•Greeted and directed clients to proper departments based upon scheduled appointments

•Answered and screened calls

•Recorded and responded to customers complaints regarding services discrepancies accordingly

COMPUTER SKILLS

•Proficient in MS Office 2007, 2010 & 2013: Excel, PowerPoint, Outlook, Word and Publisher

•45-50 WPM

References Furnished Upon Request