Customer Service Manager
Resume:
MICHAEL F. SCHNACKENBERG
BELLEVILLE, NEW JERSEY 07109
**********@*******.***
SUMMARY
Experienced customer service supervisor. Spent past twelve years in financial services and well versed in retirement plans and benefits.
EXPERIENCE
XEROX BUSINESS SERVICES, SECAUCUS, NJ. 2/2004 to 5/2016 Customer Service Supervisor
Assisted manager by providing support to a team of representatives. Handled escalated calls to provide assistance in resolving problems. Interacted with other departments to resolve participant issues. Provide training and support to representatives.
Interview potential candidates for employment.
Maintain schedules, call center statistics, and ensure adequate phone coverage. Other duties as required by manager.
NEXTEL COMMUNICATIONS, RUTHERFORD, NJ. 10/1998 to 5/2002 Customer Service Supervisor
Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Apply customer feedback to service improvement efforts. Provide floor support to first line representatives. Handle escalations as needed. EDUCATION
Glassboro State College (now Rowan University)
Business Administration
Fairleigh Dickinson University
Liberal Arts
References available upon request .
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