Customer Service Engineer

Sidney Harmon

*** ******* ******, *** *******, TX 78214

Cell: 210-***-****

************@*****.***

Professional Summary

Resourceful and responsible Building Engineer with an exceptional record of providing tenants with good customer service. Adept at working independently or as part of a building management team. Flexible scheduling availability including evenings and weekends to accommodate emergencies and other unusual situations.

Core Qualifications

Vast experience in engineering building operations and supervising maintenance teams

Outstanding familiarity with test equipment and industrial tools

Exceptional knowledge of computer operations and work order system software

Thorough understanding of life safety and building automation systems.

Profound expertise in plumbing pneumatic electrical and HVAC repair

Excellent abilities in servicing heat pumps and service cooling towers

Superior troubleshooting skills with HVAC and plumbing systems

Excellent ability to coordinate with outside contractors and vendors

Strong written and oral communication skills

Experience

Building Engineer

5/22/2014 - Present

Worth Ross Management Co

The Broadway

4242 Broadway

San Antonio, TX 78209

Conducted routine and periodic preventive building systems maintenance checks.

Investigated and resolved tenant complaints with efficiency and courtesy.

Obtained approval for all repairs in coordination with outside contractors.

Maintained all maintenance logs records and work order details.

Maintained pool and spa water purification

Coached and mentored new building maintenance technicians

Managed operations and equipment for plumbing HVAC and electrical systems.

Handled tenant repair requests and complaints as required.

Education

1978-1982 - Harlandale High School - High School Diploma

1998 – St. Phillips College

Certifications

CPO Certified - March 10, 2016 – March 10. 2021

References

Robert Richarte (Building Chief Engineer) – 210-***-****

Larry Lira (Water Purification Analyst) – 210-***-****

Juan Maldonado (Assistant Chief Engineer) 210-***-****

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