Ahmed Nawaf

**** ***** **** **., ******, Texas **231

817-***-**** acxxdj@r.postjobfree.com

PROFESSIONAL SUMMARY Fully Work Authorized No Visa Sponsorship Required CCNA Certified Professional with 7+ years of experience in IT support, network installation and system maintenance. Skilled in Seeking opportunity to utilize skills as IT Network Technician. Key Skills

Certifications: CCNA, MCSE

Systems: Windows (XP, 7, 8,10), Mac OSX, Linux (Ubuntu, Red Hat) Administration: Active Directory, MS Exchange, PC Diagnostics, backups Hardware: Laptops, Desktops, Phones (iPhone, blackberry), Printers, Cisco switches, routers, access points Networking: Servers, Switches, Routers, Cabling (UTP/Optical Fiber), LAN/WAN, TCP/IP, UBNT, MikroTik Antivirus: Symantec, AVG, Norton

Software: JIRA, Virtual PC, MS (Office, SharePoint), Adobe Servers: Microsoft Server 2012, Microsoft Exchange 2012 PROFESSIONAL EXPERIENCE

RF Technician, Scarlet Wireless Inc., Dallas, TX May 2016 – Aug 2016 Technology service provider

Tested new band on AT&T cellular towers throughout Texas using LTE technology

Conducted tests with scanner system, surveyed programs and captured tower data; troubleshot towers through intervention and installation to gather data effectively and efficiently; sent data to Ericson for further analysis

Configured and monitored TEMS software to evaluate parameters and analyze power values IT Support Technician, Gulf Keystone Petroleum, Erbil North, Iraq July 2010 – July 2015 Oil and gas exploration and production company operating in Kurdistan region of Iraq

Supported 400 users/month on-site and remotely; configured network system based in UK

Identified and resolved complex network issues including router misconfiguration by analyzing networks when system becomes intermittent using POE, VPN, NAT, 802.11g Wireless LAN, VLAN, IPV4, SFP

Managed software and hardware troubleshooting such as software surveillance security system protection programs on O.S Windows (7, 8, 10) systems; analyzed software for geology and drilling departments

Configured network packages for new installation sites including Cisco routers, switches, wireless bridges, Mickrotik devices, Netgear devices in to connect remote drilling sites with headquarters using voice and data technology to remain connected; utilized remote control system for monitoring

Managed installation and maintenance of VSAT, Hughes, iDirect, Linkstar, Comtech, DVB modems weekly

Troubleshot hardware problems in relation to system failure; repaired or replaced parts such as HDD, Motherboard, RAM, NIC and I/O devices, decreasing operational costs

Installed ~400 workstations & accessories to support 300+ staff; installed PRTG and BOSCH monitoring system IT Technician, Ibn Rushd, Al-Anbar, Iraq 09/2006 – 07/2008 Local computer center and IT education institution with 20 staff and $2M USD budget

Provided technical support using LAN/WAN for ~100 clients for increased connectivity and accessibility

Installed and upgraded ~500 pieces of hardware (printers, PCs, laptops, scanners) and software for clients

Managed on site software and hardware troubleshooting for 15-20 users daily; fixed monitors, printers, scanners, inverter devices and audio systems

Installed and debugged service programs on OS, Windows XP and Vista systems EDUCATION

Bachelor of Science (BSc), Computer Science, Al Marief College, Anbar, Iraq 2007 ADDITIONAL WORK EXPERIENCE

Fulfillment Associate, Amazon, Dallas, TX 09/2016 – Present PROFESSIONAL DEVELOPMENT

• Richland College/CCNA Routing and Switching Essentials, Dallas, TX 2016

• Canadian Education Center / Microsoft server MCSA-MCSE 2012, Erbil, Iraq 2015

• Cisco Certified Network Associate (CCNA), Amman, Jordan 2011

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