Information Technology Field Service
Resume:
BRANDON MAYHALL
Newark, TX *****
**************@*******.***
EDUCATION
Kaplan University July 2014
Master of Science in Information Technology
G.P.A.: 3.2
Emphasis: Information Security and Assurance
Kaplan University April 2011
Bachelor of Science in Information Technology
G.P.A.: 3.98
Emphasis: Project Management
ITT Technical Institute September 2001
Associates of Applied Science in Electronic Engineering Technology
G.P.A.: 3.2
Emphasis: Applied Analog and Digital Principles
EXPERIENCE
Field Service Engineer June 2015 – Nov 2016
Mc Machinery – Mitsubishi
Communicated effectively with customers onsite to resolve their issues and to provide proper operational and preventive maintenance training.
100% Travel territory included Texas, Oklahoma, and Arkansas and flying occasionally outside of territory.
Perform installations and troubleshooting per installation and technical procedures.
Use standard hand tools to open electronic devices, remove and replace circuit boards.
Worked on Mitsubishi wire EDM machines that included HA, FX, FA, and MV series machines that included removing all upper head and lower head components, removing and cleaning lower arm, seal plate, and packing.
Field Service Technician July 2012 – June 2015
Hospira Dallas, Texas
Perform electronic device upgrades at various customer hospital facilities.
Use standard hand tools to open electronic devices, remove and replace circuit boards, use industry standard Electro-Static Discharge protection procedures (ESD), and perform device self-tests using Hospira provided procedures.
Perform clear hand-writing record of device upgrade information on provided documents.
Network Repair Technician June 2011 – May 2012
Apex Systems Inc. Southlake, Texas
Analyzed and resolved customer impacting faults in the Verizon Wireless network in the Network Repair Bureau.
Provided accurate and timely documentation of actions taken to inform other Network technicians of issues found and solutions for those issues.
Interfacing with vendors such as Application Service Providers (ASP's) and infrastructure providers to ensure that defects in software or hardware are corrected at the point of manufacture.
Armor Crewman Specialist May 2008 - May 2011
United States Army Fort Hood, Texas
Successfully completed a tour within Operation Iraqi Freedom.
Performed training and combat missions in order to provide security and maintain stability.
Followed direct and indirect orders as specified by management above.
Repair Technician September 2001 - May 2008
Teleplan Irving, Texas
Repaired motherboards down to the component level while reading schematics, using digital multi-meters, and oscilloscopes.
Evaluated customer’s laptops and desk tops to determine if the unit should remain in warranty.
Repairs consisted of all components and BGA with an X-ray machine.
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