Customer Service Web Developer

William Martin Cruz

*** ****** *, *** *******, TX 78212 C:210-***-**** *****************@*****.***

Profile

An accomplished individual with extensive experience in service, sales, support and web development. Full stack Web developer using Laravel MVC Framework, PHP, MySQL, CSS, HTML, Javascript, JQuery, JSON and Twitter Bootstrap. Currently seeking a junior developer position.

Web Developer Skills

• LAMP • JQuery • Vagrant • Sequel Pro • Digital Ocean

• Bootstrap • gitHub • Laravel • Bash • HTML

• JSON • CSS • PHP • MySQL • Javascript

Work Experience

Full Stack Web Developer May 2014 - Current

Freelance Developer - San Antonio, TX

• Consult with client for guidelines to include design elements and application functionality.

• Select Template and create database schema, routes, controllers and blades.

• Use git for source control, Trello for agile method and Digital Ocean for deployment.

Medical Sales Representative November 2011 – Current

Carenet Healthcare Services San Antonio, TX

• Exceeded company’s production standard as outlined in the incentive compensation program. • Consistently achieved top customer sales using lead database system ISAAC.

• Received awards for attendance, quality, production and leadership.

• Elected to provide user experience feedback regarding system applications to client.

• Submitted request to update database.

Customer Service Agent June 2010 – August 2010

Cherokee Services Group San Antonio, TX

• Provide customer service to ARRA recipients.

• Walked recipients through reporting grant capitol via website.

Technician January 2009 – May 2009

Cellfix San Antonio, TX

• Repair cellular phone hardware i.e. replace board components with soldering.

• Flash phones using Houdini.

• Sell cellular phones and accessories.

Technical Support May 2008 – August 2008

NCR onsite at Compass Learning Austin, TX

• Troubleshoot Odyssey educational software from server using NT to QA testing.

• Provide instructional use to educational staff, home users and field technicians.

Technical Support

Photodex Austin, TX April 2008 – June 2008

• Troubleshoot slide show software, provided instructional use and conducted QA testing.

Tech II

LK Jordan Austin, TX November 2007 – March 2008

• Configure Microsoft Live Meeting Version 2005 and 2008.

• Assist user with download process through remote access.

• Install add-in and configure to specification.

• Escalate issues accordingly as well feature request.

• Take accurate notes for QA issues and forward consistently.

• Guide Administrator through conference center configuration.

• Educate users on machine issues and provide direction.

Tech, Fraud Analyst, & QA March 2007 – September 2007

Volt onsite at Apple Austin, TX

• Maintain orders and log customer order inquiries for Apple Store Online.

• Make changes to orders.

• Call banks daily in effort to approve payment issues.

• Use following applications daily: Mail, Meeting Maker, SAP, Toolbox, GCRM, Safari, Ichat, Empower.

• Selected for User Acceptance Testing for Toolbox.

• Employee of the month for December and January with PM scores of 1.54 and 1.117 respectively.

Tech II August 2006 – March 2007

Tek Systems onsite at Home Depot Data Center Austin, TX

• Ran Unix scripts for various reasons.

• Supported printers, wireless access points, pc, laptops, registers, scanners, Palm OS and Blackberry.

• Created print queues and reconfigured BIOS settings for register, PC, and laptops.

• Rebuilt machines using CCM or reloaded packages.

• Troubleshoot network connectivity.

EDUCATION

University of Texas at San Antonio 1995

Austin Community College 2001

San Antonio College 2012

Codeup 2014

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