Administrative Assistant, Executive Assistant, Office Manager

Shannon Patrick Dean

**** ******* ****** • Apt 302 • Birmingham, AL 35209 • Phone: 205-***-****

E-mail: ********@*****.***

OBJECTIVES

Interested in Administration/Executive Assistance, Marketing, Public Relations, Client Relations, Sales Coordination/Support, Media Relations, Recruiting, Human Resources, Corporate Communications, and Event/Travel Planning

Seeking a dynamic position, with opportunity for professional growth

PROFILE

Proficient in Microsoft Access, Excel, PowerPoint and Word; QuickBooks; AS400; Bullhorn (recruiting); Magazine Manager (publishing); Enrich Fleet Management

Excelled in Managing Catering Operations, Meeting and Conventions Management and Graphic Design courses at the University of Alabama

Familiar with Adobe Creative Suite, Salesforce and VolunteerWorks

Outstanding writing and communication skills

Adaptable, bright and empathetic, with a positive attitude

Quick and enthusiastic learner

EXPERIENCE

11/2015 - 11/2016 PhishMe, Inc. Birmingham, AL

Office Administrator

Researched, planned, and organized conferences, events, group outings, and meals; arranged travel

Procured business cards (formatted with InDesign), décor/furniture, and office supplies; categorized, tracked and reported all purchases and receipts in spreadsheets

Handled daily office operations and provided general support including learning proprietary software to assist team with identifying and categorizing phishing attacks

2/2014 - 11/2015 Interstate Nationalease Birmingham, AL

Branch Rental Manager

Served as representative/face of company to customers and vendors

Handled all aspects of rental contracts

Interfaced with shop on status, location, and maintenance of equipment

Conducted billing for leasing, rentals, and fuel

Monitored and produced reports on mileage and utilization

1/2013 - 9/2013 Cahaba Media Group Birmingham, AL

Account Executive

Contacted current and potential customers by phone, email and at tradeshows to build mutually beneficial partnerships, and ultimately serve as a marketing consultant

Proposed comprehensive plans involving advertising, editorial, and PR to help clients reach and engage the audience achieving frequency and establishing credibility

Tracked daily sales activity and overall account activity with spreadsheets and software

10/2010 - 9/2012 Tech Providers, Inc. Birmingham, AL

Human Resources Coordinator

Edited, formatted, and improved potential client resumes

Organized and prepared on-boarding paperwork for new hires; conducted background checks via Infomart and ESS

Handled reception, mail, and general office tasks

8/2010 - 10/2010 Greater Birmingham Habitat for Humanity Birmingham, AL

Operations Coordinator

Handled Accounts Payable, Accounts Receivable and Deposits with QuickBooks

Composed donation reports and sent acknowledgement letters to donors using Access

INTERNSHIP

3/2010 - 6/2010 Friends of the Festival (RIVERBEND) Chattanooga, TN

Public Relations Assistant / Intern

Increased sales of corporate admission packages

Composed, edited, and coordinated business communications (letters, press releases, contracts)

Organized and supported a volunteer force of over 1,000

COLLEGE AND HIGH SCHOOL EXPERIENCE

6/2007 - 11/2009 Server/Hostess Tuscaloosa, AL

8/2003 - 12/2005 ACE All-Stars of Alabama Birmingham, AL

Administrative Assistant

Managed daily finances with QuickBooks (A/P, A/R, reports, deposits, etc.)

Performed reception, scheduling, filing, merchandising and general office tasks

EDUCATION

8/2005 - 12/2009 University of Alabama Tuscaloosa, AL

Degree: Bachelor of Arts, Communication and Information Science

Major: Public Relations, with an emphasis on Event Planning

Minor: French

HONORS AND AWARDS

8/2005 - 12/2009 University of Alabama Tuscaloosa, AL

Presidential Scholarship

Alumni Scholarship

University Honors Program

International Honors Program

Sigma Alpha Lambda Honors Society

COMMUNITY INVOLVEMENT

Volunteered at Greater Birmingham Humane Society; advocate adoption

Organized book drive for Better Basics to benefit underprivileged children; collected over 800 books

Helped organize and promote the Green Fair with UA Environmental Council; recruited a local band and partnered with an artist to design the flyer

INTERESTS

Cooking

Travel

Dogs

Slalom waterskiing

Reading

Camping/Hiking

INNATE STRENGTHS

Communication

Outstanding writing skills, both creative and business correspondence

Articulate; great diction

Excellent conversational skills, including listening and giving feedback (cues to let others know they are heard and understood)

Intellect

Full scholarship to University of Alabama, based on ACT score of 32

Easily grasp new concepts and retain information

“Big picture” thinker; connect concepts and ideas

Empathy

Genuinely want to help others; strong desire to comfort and uplift

Trustworthy and discreet

Ability to read facial expressions and body language

Puts self in others’ shoes, which is helpful in tailoring interactions (different approaches for different people at different times)

Input

Naturally inquisitive; constantly research new questions and topics

Voracious reader

Readily share information and ideas

Adaptability

Flexible, enjoys variety and change

“Don’t cry over spilled milk / don’t let it ruin your whole day” mindset

Reassuring and calm demeanor in response to circumstances

* Used Tom Rath’s book StrengthsFinder 2.0 to determine top five strengths, and then expounded upon and personalized them. The assessment is not a personality test, but a tool to give definition to the dominant ways people process thoughts and their tendency to action.

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