Summary

●Confident, dedicated technology leader with progressive management responsibilities in information technology infrastructure and operations. (data/voice networks, security, data center and support services)

●Industry experience includes - Higher Education, Hospitality, Financial Service and Health Care

●Experience managing and developing permanent, virtual and ad-hoc teams of technical employees, contractors and consultants

●Experience (part-time) teaching undergraduate/graduate level computer networking and cyber forensic courses

●Hold an advanced academic degree in Management Information Systems – Master of Science (2011)

●Have obtained IT industry certifications from Cisco, Microsoft, Sun, and EXIN - CCNA, MCSE, SCSAS, and ITILv3

Experience – Current

Governors State University, University Park, IL

Director, Technical Services, 2006 – Present

Network Manager/Director, Technical Services, 2000 – 2006

Reporting to the Chief Information Officer (CIO), provide the day to day (24/7) direction in support of the network infrastructure, data center operations, security, and support services for the entire organization. The user community consisting of approximately 7,000.

Coach, mentor and set performance expectations for a staff of 25 full and part time professionals (Helpdesk Manager, Network Manager, Lab Manager, Telecommunications Manager, Cabling Engineer, Network Engineers, Desktop Support Specialist, Student workers).

Introduced a number of industry best practices influenced by the ITIL framework. Examples include: Automation to track all hardware and software inventory and licensing compliance, mobile device hard drive encryption program, standard operating procedures (SOPs) structure for IT inter-departmental and organizational-wide communications, Established SLAs and setup regular reporting structure of performance against SLAs.

Consolidated support operations. The result was consistency of support services throughout the organization, extend call center hours, and was able to create a staffed second shift and weekend Tier I and Tier II presence.

Review and approve all end-point technology hardware, software and cloud service purchases in order to maintain organization standards and reduce redundancy. Maintain vendor relations and participate in all contract development and negotiations.

Currently developing a program to improve the “self-service” capabilities of our helpdesk system.

Oversee the operation of the data center. Successfully completed a server consolidation initiative that resulted in over 95% of all data center servers virtualized using VMWare. (eliminated over 120 physical Microsoft and LINUX servers). Improvements to the facility include adding a building natural gas generator, UPS, cooling upgrades and electrical improvements.

Have transitioned a number of applications to cloud services. Many with LDAP/single sign-on capabilities. Current cloud services count is 23 entities. Examples include, PeopleAdmin, Vendini, Exacttarget, Regroup, and Microsoft Office 365.

Serve as the Disaster Recovery (DR) Coordinator for entire data/voice and application infrastructure. Maintain DR master plan and conduct bi-annual testing of plan at remote site (Since 2006). This testing includes coordination with other functional units in order to help them meet their business continuity requirements. Currently evaluating DR as a service (DRaaS) and DR on-demand solutions.

Introduced and helped Influence the campus-wide acceptance and adoption of new plans, policies and procedures. For example, an IT disaster recovery plan, Risk assessment evaluation plan, computing acceptable use policy, email use policy, computer decommissioning procedure, IT services catalog, service level agreement (SLA), and an Information Technology department strategic plan (5 year).

Governors State University, University Park, IL

Adjunct Professor, College of Arts and Science - Computer Science Division, 2011 – Present

Graduate and undergraduate courses taught include: IP Routing & Switching (CCNA prep), Introduction to Computer Networking, Advanced Networks (CCDA prep), Digital Forensics (device data acquisition and analysis), and Special Topics in Digital Forensics (network forensics).

Technologies – Current

●Microsoft – Active Directory, FIM, MSSQL, SharePoint, Exchange, Office 365

●Cisco – Nexus 7706, model 3850 switches, ASR 1001-X routers, Aironet 2700 & 3500 802.11ac indoor/outdoor WAPs, Prime infrastructure (ISE & MSE), ASA (firewall, VPN and IDS/IPS), IP Telephony (Call Manager, E911)

●Private Cloud - Compellant/Dell SAN storage, HP servers, VMWare ESX, F5

●Endpoint security and management – Sophos Anti-Virus, web security and HD Encryption, LANDesk (imaging, patch management, software deployment, MDM and inventory tracking), Frontrange HEAT

●Network, bandwidth, security and monitoring/management – ManageEngine OPManager, ADManager andADSelfService, NETEqualizer

●Forensic & Security Tools – Encase, FTK, X-Ways WinHex, SIFT, KALI, Cellebrite, Nessus

●Business Applications – Colleague (ERP), Blackboard, DeepFreeze, Netsupport, NetLabs, R25, Singularity (Doc Imaging) and Papercut

Experience – Previous

Duff & Phelps Investment Management Company, Chicago, IL

Information Technology Manager, 1997 - 2000

Senior Network Administrator, 1997

Responsible for management of network data/voice infrastructure, 15+ servers and 150+ desktops for the entire Chicago office.

Directed staff of three – Telecommunication Analyst, Network Analyst and Desktop Analyst

Helped redesign and downsize data center after company reorganization. Was able to cut IT budget by 60% by re-evaluating telecommunication costs, systems and staffing needs.

Rewired network, designed and built a switched Cisco Infrastructure (250 data locations, Catalyst 5000 switches)

Architect Windows AD infrastructure – domain controller, trust relationships with two other offices, DNS, WINS, DHCP, IIS

Upgraded WAN links to Frame Relay with Cleveland, Hartford and San Francisco offices

University of Chicago Hospitals, Chicago, IL

Systems Manager, 1995 - 1997

Reported to the Department of Information Technology management, was responsible for the 24x7 management of one of the most critical computer networks within the Hospital. In this role functioned as the technical liaison between the Department of Pharmaceutical Services management team/healthcare staff and IT management/staff.

Credited with bringing the departmental network online with campus network. Established redundant network connectivity for department network. Introduced department end users to hospital standard desktop. Created MS Access database application to allow Pharmacists and Nurses in field to track drug interactions.

Education

Governors State University, University Park, IL

Master of Science in Management Information Systems, 2011

Bachelor of Art in Management Information Systems, 1996

Certifications

Information Technology Infrastructure Library (ITIL v3), 2009

Sun Certified Solaris Associate (SCSAS), 2006

Microsoft Certified Systems Engineer (MCSE), 2003

Cisco Certified Network Associate (CCNA), 1999

Professional and Technical Training

Northwestern University, Chicago, IL

Project Management Institute (PMI) Registered Education Provider

Information Systems Project Management (ISPM) Professional Development Program – June 2007

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