Jorge Luis Díaz García

acxx50@r.postjobfree.com Phone:+584*********/+584*********

Results-oriented Computer Engineer with experience in planning, coordinating and managing IT services, installation and maintenance of PC's and Software, Servers and Networks. In addition to installation of CCTV, capacity for teamwork and personnel management. Ability to analyze and solve problems, and absolute dedication to obtain and maintain high levels of quality.

Education

University: Universidad Alejandro de Humboldt.

Title Obtained (2003-2008) : Computer Engineer.

High School: San Agustín' s High School.

Title Obtained (1992-1997) : High School

Skills and Knowledge

Platforms: Microsoft-Macintosh.

Advanced knowledge of Internet tools, Mail Handlers, browsers, Microsoft Office.

Assembly, configuration and preventive maintenance of IBM, HP, DELL, etc.

LAN, WAN, Wireless. Printing networks, TCP / IP. Structured cabling. Switches and router configuration.

Management ITIL (Information Technology Infrastructure Library)

Lotus Notes Administration.

Installation and administration of servers.

Management and administration of the HP Open View Service Desk tool.

Operations (Open Source) to control ITIL.

Control Active Directory to manage users on the network.

Management Frame Relay links.

Management VPN (Virtual Private Network).

Process analysis and study of information systems.

Specialized care and support.

Control, supervision and management of staff.

Teams migration experience and Servers.

Installing CCTV.

Professional Experience

IT Consulter (2015 – current).

Providing support onsite or remotely to improve the internal process for different organizations that need to solve their problems in telecommunications, telephones, Pc's or Servers.

Clients: Kabbalah Venezuela, Art Gallery “Arte Express 99 C.A”, Cointra C.A. and Private Hospitals.

CEMEX Venezuela S.A.C.A (2006 - 2015)

National Coordinator Integral IT Services.

In charge of 10 people. Responsible for the evaluation, definition and implementation of processes, policies and guidelines of comprehensive work for IT services and ITIL management, as well as cement plants nationwide, ensuring compliance lifecycle service with high levels of quality, timeliness and effectiveness.

Obtained efficient management skills of the members area of technology located at national level andwithin the company, by defining targets and monitoring mechanisms to guarantee the fulfillment of objectives of the process.

Significantly identified opportunities to improve service system and work with the IT Services Manager in its review, prioritization and implementation within the cycle of continuous improvement.

Identified and understood the needs of service in the company. Generated service level agreements with internal solution groups and others aligned with the objectives and critical business processes.

Compuserman International. C.A. Contratista de CANTV. (2002-2006) Supervisor Integrated Solutions Specialist Center Cantv.net

In charge of 19 people (in 3 areas). Responsible for planning, directing, and implementing solutions that allow maintaining the efficiency of communications services of customers at national level, which were provided 24 hours, 365 days. Consultor VIP (2003 – 2004).

Optimized the quality of management processes customer service and improved effectiveness in the search for solutions to various requirement of service users in the Specialized Center for Integrated Solutions.

Support Point (2002 – 2003).

In charge of 8 people. Responsible for coordinating, managing and providing specialized technical support to all the company's internet customers service provided 24 hours a day, 365 days a year, within the Integral Solutions Center DIAL UP. Technical consultant. Help-Desk. INTEGRAL (2002).

Managed and resolved all possible issues holistically, along with attention to requirements related to information and communications technology in the Integral Solutions Center DIAL UP, Cantv.net, ABA Center for Integrated Solutions. Cantv.net. These are three different services area. Sistemas Multiplexor (SMX, C.A) Contratista de CANTV (2001-2002). Integral Internet Consultant.

IT support for users with internet access services at the CentralCall Center. Inversiones MELE ORLANDO C.A (1998 – 2001).

Repair Technician Computer equipment.

User Support, assembly PCs.

Courses & Studies

Academia Americana. “Repair and maintenance of equipment computing”.

CANTV Services. “Training consultant CAT”. Duration: 80 Hours.

Direct Sales y CANTV.net. ”Attention, cultivation and maintenance to different customers we serve”. Duration: 22 Hours.

KTC Training Solution. “Internetworking Essentials”. Duration: 20 Hours.

KTC Training Solution. “TCP/IP Fundamentals”. Duration: 20 Hours.

CANTV. “Instructor Certification”. Duration: 20 Hours.

Imago Consultores. CANTV.net. “Leaders in Action Supervisory Skills” Duration: 16 Hours.

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