Sales Customer Service
Resume:
VAHIDA TUBUSAM SHAIKH
Address: **st Muroor street behind pizza hut & KFC Abu Dhabi
Phone: 056 – 4769004 / 050 - 3200315
E-mail: ******.**********@*****.***
Objectives
An adaptable and responsible employee seeking an entry-level position in administration or public relations which will utilize the organizational and communication skills developed through my higher schooling.
During my studies I successfully combined my studies with work and other commitments showing myself to be self-motivated, organized and capable of logical mind with a practical approach to problem solving and a drive to see things through to completion. I enjoy working on my own initiatives or in a team. In short, I am reliable, trustworthy, hardworking and eager to learn and have genuine interest in customer service and fashion designing.
My aim is to secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and customer satisfaction services with in a positive team environment.
Skills & Abilities
Excellent knowledge of windows XP, Vista, Windows 7 and Windows 8.
Expertise in using Microsoft tools mainly excel, power point and outlook.
Strong ability to maintain the highest possible level of client and company confidentiality.
Exceptional ability to display a positive attitude with energy and enthusiasm toward assuming new roles and challenges.
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Strong work ethic with a willingness to take ownership and responsibility of multiple tasks as required.
Solid ability to use the computer with strong administrative skills.
Able to express ideas clearly and confidently in speech.
Work confidently within a group.
Understand the commercial realities affecting the organization.
Gather information systematically to establish facts & principles. Problem solving.
Able to act on initiative, identify opportunities & proactive in putting forward ideas & solutions.
Determination to get things done. Make things happens.
Multiply & divide accurately, calculate percentage, use statistics & a calculator, interpret graphs & tables.
Experience
INFO SPEC – ABU DHABI, U.A.E [01st March 16 – 30th April 16] Admin Assistant
Getting leads for business through phone calls and email.
Replying to inquiries through phone calls and email.
Arranging meeting with cooperate clients.
Preparing quotation as per client request.
EMERGING TECH – ABU DHABI, U.A.E [24th August 15 – 29th Feb 16] Tele Sales Executive
Lead generation creation for sales.
Contacting existing customers and new prospects to attempt to sell E – Life products or services.
Using database to identify customer who have bought E – Life in the past or prospects whose profiles indicate that they are likely to buy.
Upgrading current Etisalat customer with new packages and offers.
Achieving monthly targets set by the management.
Following proper policies and procedure created by Etisalat. DUSIT THANI – ABU DHABI, U.A.E [25th Jan 15 – 28th March 15 ] Tele Sales Executive
Advice present or prospective customers by answering incoming calls on a rotating basis, operating
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telephone equipment.
Influence customers to buy or retain product or service by following a prepared script to give product reference information.
Document transactions by completing forms and record logs.
Achieving targets on weekly basics.
Maintain operations by following policies and procedures, reporting needed changes.
Maintain quality service by following organization standards.
Contribute to team efforts by accomplishing related results as needed. VERGO ENGINEERING ESTABLISHMENT – ABU DHABI, U.A.E [1st Sep 14 – 20th Jan 15]
Secretary – Sales and purchasing agent.
Using a variety of software packages, such as Microsoft Word, Outlook, Power point, Excel etc. to produce correspondence and documents and maintain presentation, records, spreadsheets and database.
Devising and maintaining office system.
Attending meeting, taking minutes and keeping notes.
Managing and maintaining budget, as well as invoicing.
Ordering and maintaining stationery and equipment.
Maintain records of goods ordered and received.
Calling customers or sending emails for developing business and getting orders.
Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales.
Prepare and process requisition and purchase orders for supplies and equipment’s.
Authorize payment for purchases by forwarding receiving documentation.
Preparing quotation according to the request made by customers.
Submit orders by referring to price list and product.
Resolves customer complaints by investigating problems.
Contribute to team effort by accomplishing related results as needed. Education
GOA BOARDS OF HIGHER SECONDARY EDUCATION – GOA, INDIA [ 2006 – 2007 ]
- English Communication Skills.
- General Foundation Course.
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- Commercial Clothing.
- Advanced Apparel Designing & Decoration.
- Fashion Marketing & Unit Management.
- Dyeing and Printing.
GOA BOARDS OF SECONDARY EDUCATION – GOA, INDIA [ 2004 – 2005 ]
- English.
- Mathematics.
- Science.
- Science Theory & Practical.
- Social Science Theory & Practical
COMPLETED SOFTWARE APPLICATION COURSE – GRADE A, GOA – INDIA
- Computer Fundamentals.
- Microsoft Windows XP Professional.
- Microsoft Word / Excel / Power Point.
- Internet.
Languages
English - Read, Write and Speak.
Arabic - Read & Write.
Urdu - Read, Write and Speak.
Hindi - Read, Write and Speak.
Konkani - Read, Write and Speak.
Personal Data
Date of Birth : 20 January 1989
Marital Status : Married
Gender : Female
Citizenship : Indian
Visa Status : Husband Sponsorship
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Contact this candidate