Customer Service Manager
Resume:
TANYA LONGIN
Phone:954-***-****
Email:*********@*****.***
profile
Entry-level professional offering versatile customer service and sales skills. Proficient in Microsoft Office programs, strong communication skills with verbal and written proficiency. Able to think critically with little guidance. Works well independently and in teams. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
Education
Florida Atlantic University 2016-2018
Major: International Business and Management information systems
Relevant courses:
Human resource management
Management organizational behavior
Marketing management
Keiser University 2012-2014
Obtained an Associates of Arts in Business Administration
Relevant courses:
Principles of accounting
Information systems
Principles of finance
Core qualifications
Interpersonal communication skills
Heavily organized
Adaptability and flexibility
Punctual
Proficient in Microsoft Office programs
7+ years in customer service and client retention
Experience:
Escada Outlets 2014- Present
Selling manager
Actively obtaining and retaining clients.
Maintain a Client database and ensure all files are up to date.
Recruit and hire individuals based on company needs.
Planning, organizing, leading, and controlling employees to maintain focus on long-term goals.
Hitting target goals by 10% or higher.
Supreme quality of customer service and product knowledge.
New York & Company 2010-2014
Assistant store Manager
Ensured excellent customer service.
Communicated effectively with other locations to ensure customer satisfaction.
Learned how to manage a diverse staff.
Kept employee files continuously up to date.
Coordinated of recruiting events.
Met and exceeded monthly quotas.
Planning and executing store planograms.
Ashley Stewart 2008-2010
Co-manager
Worked and planned with store manager to ensure store successes.
Opened 10-15 credit cards a week.
Organized floor-sets.
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