Senior Program Manager
Resume:
SHUBHABRATA SAHA
**Q Reading Road, Edison, New Jersey 08817
*****.****@*****.***
https://www.linkedin.com/in/shubhabrata-saha-957b851b
SENIOR PROGRAM/PROJECT MANAGER
QUALIFICATIONS PROFILE
Seasoned, astute, and results-oriented professional, offering extensive experience in program and project management; complemented with skills in providing IT and consulting services to various clients within life insurance, annuities, property and casualty insurance, and retail and hospitality industries.
- Adept at handling and accomplishing large, complex projects within the allotted budget and time frame.
- Efficient at leading all aspects of system implementation, including requirements gathering, as well as application design, testing, and support.
- Equipped with the ability to participate in numerous proposals in various fields, including development of application, migration to cloud platform, and digitization and modernization of legacy systems.
- Successful in converting a $10M deal in 2016; as well as establishing synergy between several teams, such as Digital Works, DevOps, Quality Engineering, and Application Development team to increase customer experience.
- Known for innovation and knowledge of all current market trends to provide pertinent information to clients.
- Knowledgeable of project management methodologies, including Agile and Waterfall.
- Articulate communicator with multilingual fluency in English, Hindi, and Bengali.
PROFESSIONAL EXPERIENCE
COGNIZANT TECHNOLOGY SOLUTIONS U.S. CORPORATION
Senior Manager Jan 2004–Present
Feb 2016–Present
Project Name: Call Center Systems Support and Enhancement Program for a large Life Insurance Provider of North America
Role: Senior Service Delivery Manager, Roseland, NJ, USA
Domain: Life Insurance
Overview/Objective: To introduce new values of automation and innovation from customer end toward business growth.
- Employ analytical skills in creating service-level agreements (SLAs), as well as in performing re-negotiations as necessary.
- Demonstrate ability to translate customer requirements into working instructions for delivery.
- Develop and implement procedure and agreement documents (PAD).
- Respond and provide resolutions to issues and escalations with urgency and determination.
- Prepare and submit detailed reports within the established schedule and/or upon request, including management and account performance documentations.
- Expertly handle the transition phase of migrating functional, technical, and procedural knowledge to the maintenance and support organization.
- Facilitate the execution of bi-weekly governance call with key stakeholders and C-level executives.
- Perform a wide-range of tasks, including:
> Establishment of customer relationships;
> Management of stakeholder expectation;
> Facilitation of weekly status reporting to the customer;
> Preparation and close monitoring of learning plan; and
> Recruitment and deployment of resources to meet program manpower requirements.
Notable Accomplishments:
- Worked closely with the Customer Innovation Lab Team to formulate and provide key insights on Life 2.0 platform and sell Life products to customer through auto capture of Life events from social network.
- Brought significant growth to the business from $2M to $10M in more than 9 months.
- Led a multi-service integration model implementation to achieve cost reduction by working with Digital Works, DevOps, Quality Engineering, and Application Development teams for a $10M portfolio to provide services as a single platform to customers..
May 2015–Feb 2016
Project Name: Claim Modernization Program for a Large P&C Insurance Provider of North America
Role: Senior Program Manager, Webster, MA, USA
Domain: P&C Insurance
Overview/Objective: To assist customers in streamlining their legacy claims system by working with their innovation lab and Business Strategy Team.
- Created and executed program initiation document and program plan to track and control work flow.
- Fulfilled key responsibilities, with the director of innovation lab and director of business strategy team which included:
> Administration of integrated change control and capacity planning;
> Reconciliation of demand and supply issues;
> Budget planning, estimation, and control;
> Monitoring and reporting of scheduled work status;
> Identification of risks to perform qualitative and quantitative risk analysis;
> Planning and coordination of risk responses and tracking of action items for closure; and
> Finalization and authorization of master service agreement (MSA) and statement of work (SOW).
- Ensured timely delivery of all agreed deliverables and their quality based on International Organization for Standardization (ISO) and SEI CMM Level IV standards.
Notable Accomplishments:
- Led a Consulting Team that designed an innovative method to develop an interactive + simple (UI)-based application with $450K budget in four months, following Agile approach; which significantly brought savings to the customer valued at $1M, during first notice of loss in disaster scenarios in 2015.
- Directed a team of engineers and testers in gathering requirements for a complex web-based appraisal (vehicle) system; thus enabling the customer to reduce paper work in the appraisal area, generating savings of approximately $700K on a yearly basis, and earning numerous appreciations from clients.
Apr 2013–Apr 2015
Project Name: Renewal Workflow Automation for a Large Insurance Broker and Risk Management Company of North America
Role: Program Manager, Kolkata, India
Domain: P&C Insurance
Overview/Objective: To effectively handle and accomplish the program within cost, schedule, quality, and scope.
- Played a key role as offshore program manager for the entire Marsh account, in charge of executing key program responsibilities, which included:
> Management of program throughout the life cycle;
> Definition of program governance (controls);
> Planning and monitoring of overall program;
> Coordination of project, along with its interdependencies;
> Monitoring and reporting of resource capacity and utilization;
> Oversight of budgeting, risk mitigation and resolution, resource allocation, and stakeholders’ communication; and
> Accomplishment of role as liaison for Cognizant activities and deliverables for the respective team, as well as anchor point for value-added activities, such as innovation, knowledge sharing and repository, and documentation improvements.
Notable Accomplishment:
- Displayed proficiency in managing the program amid of challenges in scope and budget.
May 2008–Apr 2013
Project Name: Operations Management for a Large Annuities Insurance Provider of North America
Role: Senior Project Manager and Application Owner, Iselin, NJ, USA
Domain: Insurance (Annuities)
Overview/Objective: To establish engagement and credibility by migrating fixed bid engagement from retainer (time and material)
- Provided direct oversight to daily resource management functions, such as unplanned outages leaves.
- Displayed proficiency in managing 12 different application teams simultaneously.
- Took charge of defining and implementing systems development life cycle (SDLC) and Information Technology Infrastructure Library (ITIL) framework.
- Conducted re-planning of work allocation for Cognizant resources to handle change in demand and other priorities.
- Obtained in-depth understanding of future demand pipeline and adjustments to meet requirements.
- Collaborated with Cognizant onsite and offshore delivery management teams to plan ramp up and downs.
- Closely monitored and reported quality, throughput, and SLA-related trends or metrics to plan and develop corrective and preventive actions in coordination with the Cognizant Delivery Management Team.
- Presided over account management activities, such as billing, accrual, and resource recruitment.
Notable Accomplishments:
- Led the conversion of account from retainer, fixed bid within three years.
- Made major contribution to account growth from $800K to $27M in five years.
Mar 2006–Apr 2008
Project Name: Rating Engine Implementation for a Large Property and Casualty Insurance Provider of North America
Role: Team Lead, Hartford, CT, USA
Domain: P&C Insurance
Overview/Objective: To enhance engine rating by leading a team of developers.
- Demonstrated familiarity with ratings application, while performing estimation and analysis of problem logs.
- Held full accountability in designing critical functionalities, including GetTo and override.
- Executed issue and delivery management to meet allotted project deadlines and schedules.
EARLIER CAREER
COGNIZANT TECHNOLOGY SOLUTIONS US CORPORATION
Nov 2005–Feb 2006 Project Name: NEF Application Rewrite for a Large Life Insurance Company of North America
Role: Lead Developer, Kolkata, India
Domain: Life Insurance
Overview/Objective: To execute the NEF application by leading a team of developers.
Jan 2004–Oct 2005 Project Name: Parameter Maintenance Development for a Large Airlines Company of United Kingdom
Role: Team Member, Kolkata (Offshore Development Center)
Domain: Retail & Hospitality
Overview/Objective: To deliver and develop quality code based on required time frame.
EDUCATION
Bachelor of Engineering in Information Technology
BURDWAN UNIVERSITY, WEST BENGAL, INDIA
Class 12 Boards
WEST BENGAL BOARD OF HIGHER SECONDARY EDUCATION, WEST BANGAL, INDIA
Class 10: West Bengal Board of Secondary Education
SRI AUROBINDO VIDYAMANDIR, WEST BANGAL, INDIA
PROFESSIONAL DEVELOPMENT
Advanced Program Management Certification: 2015
STANFORD UNIVERSITY, STANFORD, CA
AWARDS AND HONORS
Program Manager of the Year: 2016 Best Innovator Award (From Customer): 2015
Cognizant Shine Award of the Year: 2011 Cognizant Star of the Quarter: 2010
Cognizant Star of the Quarter: 2006
ACTIVITIES
Multiple Blood Donation Camps
TECHNICAL ACUMEN
Programming Languages: Java2s, Enterprise JavaBeans (EJB), Struts 2, AngularJS, JavaServer Pages (JSP), JavaScript, WebSphere Application Server, Websphere Studio Application Developer (WSAD), Concurrent Versions System (CVS), Database 2 (DB2) Universal Database (UDB), Java Platform, Enterprise Edition (J2EE)
Tools: MPP, Microsoft Office (Excel, Word, PowerPoint, and Visio), PVCS, and Rational Application Developer for WebSphere Software (RAD)
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